Windows 10: Computer freezes during update

Discus and support Computer freezes during update in Windows 10 Ask Insider to solve the problem; I just reinstall my system and I install windows 10 (1809) During the automatic update (to 1909) my computer just freezes. I can't even restart it... Discussion in 'Windows 10 Ask Insider' started by /u/WillX0, Jul 16, 2020.

  1. /u/WillX0 Win User

    Computer freezes during update


    I just reinstall my system and I install windows 10 (1809) During the automatic update (to 1909) my computer just freezes. I can't even restart it because it freezes during the loading. All I can do is to run troubleshooting options and run in safe mode. The problem is that I just reinstall the computer because of this same problem. Is there a way to fix it please or do I need to clean install the 1909 version. Thanks

    submitted by /u/WillX0
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    :)
     
    /u/WillX0, Jul 16, 2020
    #1
  2. Ztruker Win User

    COMPUTER freeze during youtube and gaming.

    You are in the wrong forum. As the Attention box at the top of the forum says:


    Computer freezes during update [​IMG]


    Suggest you post this in General Support forum or I can ask one of the Admins to move it.
     
    Ztruker, Jul 16, 2020
    #2
  3. Laptop freezes during Starting up on Windows 10 computer.

    Hi Nguyen,



    Thank you for your response with the current status of the issue.



    To assist you better, please provide us the below information:

    • Have you tried to perform startup repair of the computer?
    • When you say that "The screen was freeze, neither the Keyboard nor the Mouse responded.", when exactly the screen is getting freeze? Is it at login screen or while booting the computer?
    • When you switch on the computer, are you able see anything on the screen?


    I suggest you to try to perform the steps which provided in the previous post and let us know the results.





    Reply to us with the information, so that we can assist you better.

    Let us know if you need any further assistance on Windows related issues and we will be glad to help.
     
    Nyima Yonten, Jul 16, 2020
    #3
  4. Mayra Aqu Win User

    Computer freezes during update

    Windows 10 Computer Randomly Freezes

    Hi,

    Listed below are some possibilities why the computer keeps on freezing:

    • Outdated drivers.
    • Virus and malware.
    • Corrupted system files.

    We suggest performing the steps on this article that can help resolve the issue.

    Get back to us if you have other concerns.
     
    Mayra Aqu, Jul 16, 2020
    #4
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Computer freezes during update

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