Windows 10: Microsoft photos - videos

With my photos app I can only add pictures, no videos.

With my previous laptop I could create video projects and edit videos, but with my new laptop that option doesn't seem aviable.

What can I do to fix this?

:)

 

Windows Photos Export Video Project Problem

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties you are facing with the Photos App, while exporting video project. We were able to create and export the video project. So the issue could be with photos app installed in the PC. I would suggest you
to follow the steps mentioned in these methods.



Method 1: Please refer the steps as mentioned in

Fix problems with apps from Microsoft Store article.



Method 2: You can also try to re-install the app using PowerShell. Here are steps to re-install photos app:

1. Open PowerShell (Admin). Right click on the start button and then on PowerShell (Admin).
   
2. Then type: get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
   
3. Once the above command is successful. You can install the Photo app from Microsoft Store.
   

We await your response.



Aditya Roy

Microsoft Community – Moderator

 

Video editor gone from Photos

Hi Sam,



Thank you for writing to Microsoft Community Forums.



I understand the inconvenience you are facing with the missing feature on Photos app. I appreciate your effort in trying to fix the issue.

1. May I know on which device the issue persists?
   
2. Which version of Windows 10 is installed on your device?
   

Refer the article Which Windows operating system am I running to provide
the details.



However, I would suggest you to follow the steps mentioned below to fix.



Method 1

Update Photos app

Refer the article Check updates for apps and games from Microsoft Store
for the steps.



Method 2

Refer the article Fix problems with apps from Microsoft Store
and follow the steps.





You may also refer the suggestions from Riley
Lynn Nairn dated on May 7, 2018 regarding the issue with the missing Video editor feature.





Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.









Muralidhar

Microsoft Community Moderator

 

Photos and videos vanish from camera roll

Hi Adrian,



Thank you for writing to Microsoft Community Forums.

1. Have you tried to access the photos and Videos from the different locations?
   
2. Is this issue occurring only after connecting Surface to the Docking station?
   

Try the below suggested steps to fix the issue.

Step 1

You may also refer the article Troubleshoot Surface Dock and
docking stations for more information.



Step 2

Remove the docking station and Check if you are able to access the photos/Videos. If yes, then it might be an issue with the docking station.

However, you may try updating the display adapters and check the status of the issue.

Refer the article on how to update drivers in Windows 10.





Hope it helps.



Muralidhar

Microsoft Community Moderator