Windows 10: One Drive and Quick Assist

Discus and support One Drive and Quick Assist in AntiVirus, Firewalls and System Security to solve the problem; I recently used Quick Assist to provide a friend with remote assistance, logging in to QA with my Microsoft Account, to get the necessary support code.... Discussion in 'AntiVirus, Firewalls and System Security' started by BillO'Neill1, Aug 4, 2020.

  1. One Drive and Quick Assist


    I recently used Quick Assist to provide a friend with remote assistance, logging in to QA with my Microsoft Account, to get the necessary support code. QA worked fine but, to my horror, at the end of the session, my friend found that she had 'inherited' my screensaver and access to my One Drive. I subsequently went in to my Account and found that her device had been added to my account. I have removed it, but she still has my screensaver and access to my One Drive.


    How do I undo this?

    :)
     
    BillO'Neill1, Aug 4, 2020
    #1

  2. Quick Assist

    Hi Henry,

    It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

    • Type internet options on the search bar.
    • Click on Internet Options.
    • Click on Advanced.
    • Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
    • Click OK.

    Once done with the steps, try to use Quick Assist again, then check if the issue persists.

    Don't hesitate to reach out to us if you need further assistance with your concern.
     
    Joshua Her1, Aug 4, 2020
    #2
  3. Nikhar_K Win User
    Quick Assist

    Hi,

    Thank you for writing to Microsoft Community Forums.

    Please reply to the following questions to get a better understanding of the issue:

    • What happens when you search for quick assist in the start menu?
    • Are you getting any error message while opening Quick Assist?
    • Which build version of Windows 10 is installed on your computer?
    • Since when are you facing this issue?
    • Did you make any changes to the computer recently?

    However, you can try the troubleshooting steps mentioned below:

    Method 1: Re-registering the app

    1. Type PowerShell on the search bar.
    2. Right click on PowerShell and select
      Run as administrator.
    3. Type the following command and press Enter:

      Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    4. Once the process is completed, restart the computer and search for Quick Assist.

    Method 2: Creating new user account

    You can create a new user account and check if you are able to open Quick Assist.
    To create a new user account please follow the steps from L: Create a local user
    or administrator account in Windows 10.

    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Aug 4, 2020
    #3
  4. dalchina Win User

    One Drive and Quick Assist

    Quick Assist not working

    Good diagnostic step.

    You've tried disabling 3rd party program startups, but there could be more things starting beyond those listed in the task manager startup list, if that's what you used.

    Ideally you would have hands on access to both PCs... but that's not so. All credit to them for creating a new user account etc.

    If you wished to disable more startups on the problem account you could use Autoruns (free from MS). But that seems asking a bit much of someone else remotely.

    Of course, the problem could have nothing whatsoever to do with startups... you might want to check all services are default, for example, in particular those necessary for this.

    Presumably it's not been blocked by the firewall:
    Get and Give Remote Assistance with Quick Assist app in Windows 10
    - some unfinished discussion as to whether both accounts had to be MS accounts or not.

    I found this:
    Windows 10 Quick Assist: Helpful Remote Assistance App or Potential Vulnerability? — Steeves and Associates


    https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/


    This gives useful detail on how it works. For example, it uses port 443, so you need to check that's not blocked.
    It also indicates how to block it- so you can check that doesn't apply.
     
    dalchina, Aug 4, 2020
    #4
Thema:

One Drive and Quick Assist

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