Windows 10: MS Office 2013 disappeared after upgrade from Win7 to Win10

Good day, I have upgraded my one laptop from Win7 to Win 10 but my Ms Office 2013 has disappeared.

I want to upgrade my other laptop as well but can't let that happen.


Regards


Francois van der Merwe

*** Email address is removed for privacy ***

:)

 

My MS Office 2013 apps have disappeared

I still cannot find my MS Office 2013 apps to pin them to my start menu. I found a folder labeled MS Excel.exe, but it was empty. These were listed in my list of apps and I pinned Word and Excel to my start screen, but after the last Windows update they
disappeared from the list of apps and from the start screen. The excel icon I had pinned to my task bar also was removed. I paid good money for this office suite and I should be able to use the apps without this hassle

 

Can't save MS Office 2013 documents after Win10 upgrade from Win8.1


PROBLEM:
MS Office 2013 can't save files anywhere except in OneDrive (which I don't want to use).

BACKGROUND:

• Win10 upgrade on Alienware 17 R2 (2015 model) from 8.1 went well - no errors.
• After using for a few days (normal shutdown / startups), used MS Word to create a document.

1. Created my document
2. Went to file save dialogue, typed in filename e.g. "status update.docx".
3. Almost immediately, the MS Word file save dialogue popped back up with the same filename, but now appended with a "1" e.g. "statusupdate1.docx" and received an error message (1st clue things aren't right)
4. Hit 'Save' and everything looks okay except the document name shown at the top of MS Word is "Document1" (2nd clue things aren't right)
5. Choose 'File, Close' and dialogue "Want to save your changes to Document1?" pops up (3rd clue)
6. Choose 'Save' and "statusupdate1.docx" appears as the filename -- no matter how many times I hit 'Save' the 'Save as' dialogue keeps coming back with the "statusupdate1.docx" filename
7. I'm forced to choose 'Don't Save' in the dialogue to exit MS Word
8. I CAN'T save in docx, docm, or doc in any location EXCEPT OneDrive
9. I CAN save rtf versions everywhere

ACTIONS TAKEN:

1. Checked the web for fixes but didn't find any that worked
2. Ran sfc /scannow
3. Ran dism /Online /Cleanup-image /Restorehealth
4. Chose to completely remove MS Office 2013 and reinstall (used Microsoft's MSO total removal tool which removes all registry entries in addition to removing the files)
5. After re-installation, experienced the same problem with MS Excel files (new problem after remove/install cycle)
6. Checked out Microsoft's Known Issues with Office and Windows 10, but no joy - "https://support.office.com/en-us/ar...ndows-10-28d56d84-c16c-4763-8eac-e51e05a37a16
7. Now every time I use Word, it also tries to save normal.docx which it can't save, and which takes multiple steps to finally abandon saving. Since word is used by Outlook, it also means that I have the normal.docx style sheet issue when composing mail or opening attachments.
8. UPDATE: Installed Office 2016 in trial mode. No change. Exactly the same problem with Office 2016 as Office 2013.

Any help appreciated.

UPDATE: SOLVED

Trusteer product from IBM was the problem. Once removed, all applications work and save normally.

 

Can't save MS Office 2013 documents after Win10 upgrade from Win8.1


Can you post a screenshot of Options->Save?





Might be a clue as to what's wrong in there.