Windows 10: Stop external hard drive from turning off so quickly when connected.

Discus and support Stop external hard drive from turning off so quickly when connected. in Windows 10 Drivers and Hardware to solve the problem; Windows 10 Home 1909 Not sure if this is right part of the forum. Please move if it isn't. USB suspend does not seem to appear in my settings. Am I... Discussion in 'Windows 10 Drivers and Hardware' started by Autobahn, Aug 5, 2020.

  1. Autobahn Win User

    Stop external hard drive from turning off so quickly when connected.


    Windows 10 Home 1909

    Not sure if this is right part of the forum. Please move if it isn't.

    USB suspend does not seem to appear in my settings. Am I able to get these settings back or is there another way I can control the amount of time before the external hard drive turns its power off?

    I just changed the removal policy to 'Better Performance' and Windows is saying a restart is required for this change to take place.
    Can't remember having to restart Windows when doing this before when using Windows 8.1.

    :)
     
    Autobahn, Aug 5, 2020
    #1

  2. Seagate External Hard Drive

    Hi Barbara,

    Hardware failure or corruption within your system files are some of the possible reasons why you are experiencing an issue with accessing your external hard drive. For us to provide an accurate solution, we would need you to answer the following questions:

    • Which build, version and edition of Windows 10?
    • Are you experiencing the same issue when you are trying to access the external hard drive using another PC?
    • What troubleshooting steps have you done so far?

    In the meantime, we suggest running the automated troubleshooter for hardware. Follow these steps to do so:

    • Open the Control Panel.
    • Using the search box at the upper right corner of the window, type troubleshooting.
    • From the search results, click on Troubleshooting.
    • Click on Hardware and Sound and then choose Hardware and Devices.
    • Once done, restart your computer and then check if the same issue persists.

    We are looking forward to your response.
     
    Darleen Pen, Aug 5, 2020
    #2
  3. twynog Win User
    External hard drive not recognised

    Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.
     
    twynog, Aug 5, 2020
    #3
  4. Mark Isi Win User

    Stop external hard drive from turning off so quickly when connected.

    External Hard Drive

    Hi,

    Just to verify, did you mean, your back up files used to be on your external hard drive, but now it's no longer there? If this is true, kindly provide more answers to the questions below, so we can further assess the issue:

    • When did the files start to disappear?
    • What are the troubleshooting steps you have done so far?
    • Did you make nay changes on the settings of your PC or hard drive prior to this issue?
    • Are you getting any error messages when trying to plug in your external drive?
    • Does your external drive shows that the space is consumed?

    Please advise. We'll keep an eye out to your response.
     
    Mark Isi, Aug 5, 2020
    #4
Thema:

Stop external hard drive from turning off so quickly when connected.

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