Windows 10: Thunderbolt connection issues

EonBlueFO · Aug 6, 2020

I recently received this error message out of the blue: "Thunderbolt device functionality might be limited". I have had an Akitio Node eGPU GTX 1660ti connected via thunderbolt to my laptop for some time now. I did not change the cord. I did not update anything.

After receiving this error message, and based off research online, I updated Windows, updated my graphics card driver, deleted thunderbolt software and reinstalled from the official dell support page, which after a scan says all my drivers are up to date, updated BIOS, and STILL this error persists. In fact, after doing these steps, the error message itself glitches out and flashes away, instead of remaining in place as it originally did.

Thunderbolt details say driver device is unknown

I see fail buckets listed in the Windows Error Reporting section, around the time that this issue began:

8/6/2020 1:14 PM Windows Error Reporting Fault bucket , type 0
Event Name: WinSetupDiag02
Response: Not available
Cab Id: 0

Problem signature:
P1: 6
P2: 4
P3: 9
P4: 0
P5: 0x0
P6: 0x0
P7: 18362
P8: 19h1_release
P9: 19041
P10: vb_release

Attached files:
\\?\C:\Windows\Panther\SetupAct.log
\\?\C:\Windows\Panther\diagerr.xml
\\?\C:\Windows\inf\setupapi.setup.log
\\?\C:\Windows\inf\setupapi.dev.log
\\?\C:\Windows\inf\setupapi.offline.log
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB54.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB65.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB74.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB84.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_6_1d79b216ac7583b52981a8cd086d7733114550_00000000_cab_ab7dde4e-2314-42b3-bda3-b11815593559

Analysis symbol: 
Rechecking for solution: 0
Report Id: ab7dde4e-2314-42b3-bda3-b11815593559
Report Status: 6
Hashed bucket: 
Cab Guid: 0

8/6/2020 1:14 PM Windows Error Reporting Fault bucket , type 0
Event Name: WinSetupDiag02
Response: Not available
Cab Id: 0

Problem signature:
P1: 6
P2: 4
P3: 9
P4: 0
P5: 0x0
P6: 0x0
P7: 18362
P8: 19h1_release
P9: 19041
P10: vb_release

Attached files:
\\?\C:\Windows\Panther\SetupAct.log
\\?\C:\Windows\Panther\diagerr.xml
\\?\C:\Windows\inf\setupapi.setup.log
\\?\C:\Windows\inf\setupapi.dev.log
\\?\C:\Windows\inf\setupapi.offline.log
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB54.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB65.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB74.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB84.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_6_1d79b216ac7583b52981a8cd086d7733114550_00000000_cab_ab7dde4e-2314-42b3-bda3-b11815593559

Analysis symbol: 
Rechecking for solution: 0
Report Id: ab7dde4e-2314-42b3-bda3-b11815593559
Report Status: 4
Hashed bucket: 
Cab Guid: 0

8/6/2020 1:17 PM Windows Error Reporting Fault bucket , type 0
Event Name: WinSetupDiag02
Response: Not available
Cab Id: 0

Problem signature:
P1: 6
P2: 4
P3: 9
P4: 0
P5: 0x0
P6: 0x0
P7: 18362
P8: 19h1_release
P9: 19041
P10: vb_release

Attached files:
\\?\C:\Windows\Panther\SetupAct.log
\\?\C:\Windows\Panther\diagerr.xml
\\?\C:\Windows\inf\setupapi.setup.log
\\?\C:\Windows\inf\setupapi.dev.log
\\?\C:\Windows\inf\setupapi.offline.log
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB54.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB65.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB74.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB84.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_6_1d79b216ac7583b52981a8cd086d7733114550_00000000_cab_ab7dde4e-2314-42b3-bda3-b11815593559

Analysis symbol: 
Rechecking for solution: 0
Report Id: ab7dde4e-2314-42b3-bda3-b11815593559
Report Status: 6
Hashed bucket: 
Cab Guid: 0

8/6/2020 1:47 PM Windows Error Reporting Fault bucket 2094435086067077407, type 5
Event Name: WinSetupDiag02
Response: Not available
Cab Id: 0

Problem signature:
P1: 6
P2: 4
P3: 9
P4: 0
P5: 0x0
P6: 0x0
P7: 18362
P8: 19h1_release
P9: 19041
P10: vb_release

Attached files:
\\?\C:\Windows\Panther\SetupAct.log
\\?\C:\Windows\Panther\diagerr.xml
\\?\C:\Windows\inf\setupapi.setup.log
\\?\C:\Windows\inf\setupapi.dev.log
\\?\C:\Windows\inf\setupapi.offline.log
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB54.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB65.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB74.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB84.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_6_1d79b216ac7583b52981a8cd086d7733114550_00000000_ab7dde4e-2314-42b3-bda3-b11815593559

Analysis symbol: 
Rechecking for solution: 0
Report Id: ab7dde4e-2314-42b3-bda3-b11815593559
Report Status: 268435462
Hashed bucket: ba6ab33d3fc6f92edd10ed9d2e24911f
Cab Guid: 0

8/6/2020 2:24 PM Windows Error Reporting Fault bucket 127899325727, type 5
Event Name: ScriptedDiagFailure
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft Corporation.DeviceDiagnostic.4.1
P2: Default
P3: 1.0.0.0
P4: Default
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER91D5.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Corpor_9749799e43fa96145ba63edd5f5ba8d696ad389_00000000_17183b5b-0ce4-47e1-9a1b-30372fa49ecd

Analysis symbol: 
Rechecking for solution: 0
Report Id: 17183b5b-0ce4-47e1-9a1b-30372fa49ecd
Report Status: 268435456
Hashed bucket: 442d576ab8570d0a8fd8a73984ecea02
Cab Guid: 0

8/6/2020 2:24 PM Windows Error Reporting Fault bucket , type 0
Event Name: ScriptedDiagFailure
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft Corporation.DeviceDiagnostic.4.1
P2: Default
P3: 1.0.0.0
P4: Default
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Microsoft Corpor_9749799e43fa96145ba63edd5f5ba8d696ad389_00000000_17183b5b-0ce4-47e1-9a1b-30372fa49ecd

Analysis symbol: 
Rechecking for solution: 0
Report Id: 17183b5b-0ce4-47e1-9a1b-30372fa49ecd
Report Status: 4
Hashed bucket: 
Cab Guid: 0

8/6/2020 3:17 PM Windows Error Reporting Fault bucket 1684502445440311471, type 5
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.19041.386:1
P2: wcp\componentstore\storelayout.cpp
P3: ComponentStore::CRawStoreLayout::HydrateFileUsingForwardAndReverseDeltas
P4: 1682
P5: 800f0984
P6: 0xf16b01d4
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER357D.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_10.0.19041.386_1_216b643c9045792b4ff362bd3b7c8ca4b0446_00000000_c345f45c-aa7a-47ca-bef0-277a98d94428

Analysis symbol: 
Rechecking for solution: 0
Report Id: c345f45c-aa7a-47ca-bef0-277a98d94428
Report Status: 268435456
Hashed bucket: 4a561ab4a61f43ccd7608e0c9bbf20af
Cab Guid: 0

8/6/2020 3:17 PM Windows Error Reporting Fault bucket , type 0
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.19041.386:1
P2: wcp\componentstore\storelayout.cpp
P3: ComponentStore::CRawStoreLayout::HydrateFileUsingForwardAndReverseDeltas
P4: 1682
P5: 800f0984
P6: 0xf16b01d4
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Logs\CBS\CBS.log
\\?\C:\WINDOWS\servicing\Sessions\Sessions.xml
\\?\C:\WINDOWS\servicing\Sessions\30829572_811166439.xml
\\?\C:\WINDOWS\system32\LogFiles\Scm\SCM.EVM
\\?\C:\WINDOWS\Logs\Cbs\FilterList.log

These files may be available here:


Analysis symbol: 
Rechecking for solution: 0
Report Id: c345f45c-aa7a-47ca-bef0-277a98d94428
Report Status: 262148
Hashed bucket: 
Cab Guid: 0

8/6/2020 3:17 PM Windows Error Reporting Fault bucket , type 0
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.19041.386:1
P2: wcp\componentstore\storelayout.cpp
P3: ComponentStore::CRawStoreLayout::HydrateFileUsingForwardAndReverseDeltas
P4: 1682
P5: 800f0984
P6: 0xf16b01d4
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_10.0.19041.386_1_216b643c9045792b4ff362bd3b7c8ca4b0446_00000000_c345f45c-aa7a-47ca-bef0-277a98d94428

Analysis symbol: 
Rechecking for solution: 0
Report Id: c345f45c-aa7a-47ca-bef0-277a98d94428
Report Status: 4
Hashed bucket: 
Cab Guid: 0

:)

Muralidhar_G · Aug 6, 2020

thunderbolt 3 to displayport adapter

Hi John,

Thank you for writing to Microsoft Community Forums.

I understand that inconvenience you are facing when the things may not work as expected.

What is the make and model of the computer?

When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port)
may not be recognized properly by the operating system.

However, I would suggest you to follow the steps mentioned below and let us know if that helps.

Disconnect the pluggable Thunderbolt 3 dock from the system and remove its power cable to turn off completely.

Uninstall the Intel ‘Thunderbolt Software’ present on your system via the Control Panel ->
Programs and Features and restart the device once.

Download and install the latest version of the Intel Thunderbolt Software published by your system manufacturer. If you are unable to obtain this download from your system manufacturer, you can download a version directly from Intel
here -> https://downloadcenter.intel.com/do...-Driver-for-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK

Restart the system once again.

Reconnect the power cable to the pluggable Thunderbolt 3 dock, and then reconnect the Thunderbolt 3 cable from the dock to your system.

You should be prompted to authenticate/approve the dock. Follow the onscreen prompts for the completion of the process and check the status of the issue.

If the issue still persists I suggest you to get in touch with the
Thunderbolt support for the further assistance.

Hope it helps.

Muralidhar

Microsoft Community Moderator

Brink · Aug 6, 2020

Intel introduces Thunderbolt 4 universal cable connectivity

What’s New: Today, Intel revealed new details about Thunderbolt™ 4, the next generation of its universal cable connectivity solution, delivering increased minimum performance requirements, expanded capabilities and USB4 specification compliance. For the first time, Thunderbolt 4 will offer docks with up to four Thunderbolt ports and universal cables up to 2 meters in length. Intel’s upcoming mobile PC processors, code-named “Tiger Lake,” will be the first to integrate Thunderbolt 4. Intel also announced the Thunderbolt 4 controller 8000 series, compatible with the hundreds of millions of Thunderbolt 3 PCs and accessories already available. Thunderbolt 4 developer kits and certification testing are now available.

In July 2020, Intel announces the Thunderbolt 4 controller 8000 series, which includes JHL8540 and JHL8340 host controllers for computer makers and JHL8440 device controller for accessory makers. Thunderbolt 4 developer kits and certification testing are available. (Credit: Intel Corporation)

“Thunderbolt provides consumers with a leading connectivity standard across a range of devices, helping to advance computing experiences and delivering on the promise of USB-C with simplicity, performance and reliability. The arrival of Thunderbolt 4 underscores how Intel is advancing the PC ecosystem toward truly universal connectivity solutions.”
–Jason Ziller, Intel general manager of the Client Connectivity Division
Why It Matters: Thunderbolt products deliver a consistent, industry-leading set of capabilities for connecting computers to data, video and power with the simplicity of just one USB Type-C port. Connect to powerful Thunderbolt docks, displays, fast storage or any USB accessory for a clutter-free workspace. To ensure a consistent best-in-class1 experience and ease of use across a wide range of product types and manufacturers, Intel works closely with its ecosystem of computer, accessory and cable partners to employ mandatory certification for all Thunderbolt products.

“We expect Thunderbolt 4 products to be an inflection point for accessory makers who depend on PCs and Macs to offer an industry-leading set of product capabilities for a consistent user experience. The advancements in Thunderbolt 4 will help Kensington redefine the modern workspace of the future,” said Ben Thacker, vice president and general manager at Kensington.

“The new capabilities and minimum requirements of Thunderbolt 4 will provide great experiences and increased productivity that our IT customers and end users require,” said Jerry Paradise, vice president, Commercial Portfolio, Lenovo PC & Smart Devices. “Lenovo is excited to work with Intel to expand our support of Thunderbolt with the introduction of Thunderbolt 4 PCs and the expanding portfolio of Thunderbolt accessories.”

What It Delivers: Thunderbolt 4 builds on the innovation of Thunderbolt 3 for a truly universal cable connectivity experience. Thunderbolt 4 always delivers 40 Gbps speeds and data, video and power over a single connection. It is the most comprehensive Thunderbolt specification yet with compliance across the broadest set of industry-standard specifications – including USB4, DisplayPort and PCI Express (PCIe) – and is fully compatible with prior generations of Thunderbolt and USB products. Thunderbolt 4 certification requirements include:

Double the minimum video and data requirements of Thunderbolt 3.

Video: Support for two 4K displays or one 8K display.

Data: PCIe at 32 Gbps for storage speeds up to 3,000 MBps.

Support for docks with up to four Thunderbolt 4 ports.

PC charging on at least one computer port2.

Wake your computer from sleep by touching the keyboard or mouse when connected to a Thunderbolt dock.

Required Intel VT-d-based direct memory access (DMA) protection that helps prevent physical DMA attacks. (Read more in the Thunderbolt Security Brief.)

When It Is Available: Later this year, Intel expects to deliver the new Thunderbolt 4 controller 8000 series, including:

JHL8540 and JHL8340 host controllers for computer makers.

JHL8440 device controller for accessory makers.

The first computers and accessories with Thunderbolt 4 ports are also expected to be available this year, including laptops based on Intel’s innovation program code-named “Project Athena.”

More Context: Intel Takes Steps to Enable Thunderbolt 3 Everywhere, Releases Protocol | Thunderbolt 4 Press Deck | Thunderbolt Security Brief |
Click to expand...

Source: Introducing Thunderbolt 4: Universal Cable Connectivity for Everyone | Intel Newsroom

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— Twitter API (@user) View on Twitter
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Jordan_Alpine · Aug 6, 2020

Windows 10 Pro Workstation Thunderbolt 2

I used all of your suggestions. According to system file checker -- there is nothing damaged or missing. I also uninstall the Thunderbolt software and reinstall it. That did not work. What would be the next steps to resolve this issue? Contacting a Microsoft
support engineer? Contacting Dell Pro-Support? What are your suggestions?

Here is the link to the Thunderbolt driver:

http://www.dell.com/support/home/us...de=precision-t7810-workstation&driverId=MYDH5

I appreciate your support Mr. Mon.

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