Windows 10: Microsoft Store help question

Discus and support Microsoft Store help question in Windows 10 Ask Insider to solve the problem; So I’ve been having problems with Microsoft Store where if I try to open it it just won’t open and if I go to the website it says “This website is... Discussion in 'Windows 10 Ask Insider' started by /u/HArgHorp, Aug 6, 2020.

  1. Microsoft Store help question


    So I’ve been having problems with Microsoft Store where if I try to open it it just won’t open and if I go to the website it says “This website is trying to open TWINUI” I contacted support and they told me to do an In-Place Upgrade which I did but it didn’t work. Now Microsoft Store is labeled as “ms-resource:StoreTitle” and it has no logo, also if I go to the website it still says its trying to open “TWINUI”

    I was told to reset the cache which I did and nothing worked, I was told to reset it and nothing worked, and now I’m being told to reinstall it but I’m afraid that something will happen and I just won’t be able to use Microsoft Store at all can that happen?

    submitted by /u/HArgHorp
    [link] [comments]

    :)
     
    /u/HArgHorp, Aug 6, 2020
    #1
  2. Nikhar_K Win User

    Unable to launch Microsoft Store and Microsoft store apps.

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand how it could be when the applications doesn’t work as they are supposed to. We will look into this. However, please reply to the following questions to help you in a better way:

    • Are you getting any error message?
    • Since when are you facing this issue?
    • Are you aware of any changes made on the computer recently?

    In the meantime, I suggest you to follow the steps from the article
    Fix problems with apps from Microsoft Store
    to fix the issues with the Microsoft apps that are not launching. Also, follow the steps from the article

    Microsoft Store doesn't launch
    to fix the issues you are facing in launching Store.

    Hope it helps.

    Please reply with the status of the issue, we will be glad to help you further.

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Aug 6, 2020
    #2
  3. Issues with Microsoft Store.

    Hello,

    Thank you for writing to Microsoft Community Forums.

    In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

    1. Are you referring to a credit/debit card or a Microsoft gift card?
    2. Are you facing issue while adding a card or while making a payment through the card?
    3. What exactly happens when you try to use the card?
    4. Are you receiving any error messages?

    If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
    Troubleshoot problems when paying for something from Microsoft Store.

    For additional information, you may also refer the article on
    Microsoft Store help and check if that helps.

    We await your response.

    Regards,

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Aug 6, 2020
    #3
  4. Mithin_EJ Win User

    Microsoft Store help question

    Error with Microsoft Store

    Hi RafayShabbir,

    Thank you for posting your question in Microsoft Community.

    Let me make it up to you by giving you the best resolution for your concern with your Microsoft store.



    Step 1: Reset the Microsoft Store cache

    • Press Win + S. This will open Windows search bar.
    • Type “cmd”, and then simultaneously press “Ctrl+Shift+Enter key”.
    • Click on the Yes button.
    • Then type in “Wsreset” and press Enter key for the command to execute.
    Step 2: Run app troubleshooter

    • In the search box, type troubleshooting.
    • Click on view all and select Windows store app troubleshooter.
    • Click next and follow the instruction.


    Note: Once after the inbuilt
    troubleshooter complete, I suggest you to restart the computer.



    Steps 3: Install Windows update

    • Press Windows key from the keyboard and type updates.
    • Click on Check for updates.
    • Under Windows Updates, click on Check for updates.
    • Try to install the updates being shown.


    Please let us know if the issue persists.



    Hope it helps,

    Mithin EJ

    Microsoft Community - Moderator
     
    Mithin_EJ, Aug 6, 2020
    #4
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Microsoft Store help question

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