Windows 10: Your Phone will not connect to Samsung S10+

submitted by /u/nimraynn
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:)

 

Windows 10 Your Phone App - Samsung Galaxy S10 - ERROR: "Connect to the same WiFi"

Unable to connect Windows 10 Your Phone app to Samsung Galaxy S10 Link To Windows app, error reported: "Connect to the same WiFi"

Step To Recreate

1. Windows 10: Your Phone app, click 'Phone Screen'
2. Windows 10: Your Phone app, "We need permission to display your phone screen"
3. Galaxy S10: Notification, "Connected to Your Phone app on <hostname>"
4. Galaxy S10: Notification, "Accept connection?" > Accept
5. Windows 10: Your Phone App, ERROR: "Connect to the same WiFi"

Points To Note

• Windows 10 device is connected via WiFi to Galaxy S10's WiFi hotspot i.e. tethered
• Galaxy S10 device is connected to the Internet via the mobile phone network
• Galaxy S10 Link To Windows app is configured to "Use mobile data"
• Both Windows 10 Your Phone app and Galaxy S10 Link To Windows app connected to same Microsoft account
• All other Windows 10 Your Phone app features work flawlessly e.g. Calls, Messages, Photos, Notifications etc

Anyone know how to fix this? Everything else works fine, just this feature is broken.

Troubleshooting

• Updated all apps
• Updated Windows 10
• Updated Galaxy S10
• Uninstalled / reinstalled / reconnected all apps
• Factory reset Galaxy S10
• Prayed

Software Versions

Windows 10 Your Phone App v1.20051.93.0

Samsung Galaxy S10 Link To Windows v1.20041.82.0

Screenshots

 

Your Phone App on S10

Your Phone App, cannot see the App on my Android Samsung S10 phone screen.

 

Windows 10 Your Phone app Calls feature now in general availability

Hello Drew, *Smile

It seems I have the Calls feature (still in preview) available for my S9. Possibly still A/B testing for Insiders.

It is the Phone screen feature that will only be available for:

• Samsung Galaxy Fold
• Samsung Galaxy Note 10/ Note 10+
• Samsung Galaxy S10/S10+/S10e
• Samsung Galaxy A30s/A50s/A90