Windows 10: Can't Open Virus & Threat Protection, "Your IT Administrator has Limited Access"

Discus and support Can't Open Virus & Threat Protection, "Your IT Administrator has Limited Access" in AntiVirus, Firewalls and System Security to solve the problem; Hi all. As the title says, I cannot access the virus & threat protection section of Windows Defender and get a popup that says my IT Administrator has... Discussion in 'AntiVirus, Firewalls and System Security' started by NoSoLuTiOn2, Aug 10, 2020.

  1. Can't Open Virus & Threat Protection, "Your IT Administrator has Limited Access"


    Hi all. As the title says, I cannot access the virus & threat protection section of Windows Defender and get a popup that says my IT Administrator has limited access. I'm on a personal laptop, so obviously it isn't an IT administration issue. After doing research, I'm pretty confident that the issue has to do with me previously installing Trend Micro antivirus and that conflicting with Windows Defender somehow.


    I've tried everything in this article: https://answers.microsoft.com/en-us...-windows/808253bb-db89-4db9-a4e5-1c91a86489e9. Trend Micro would not uninstall the normal way through add or remove programs would freeze at 0% for hours, so I force removed it with Geek, which supposedly deleted everything associated with Trend from my laptop. Hopefully that's not bad. Windows Defender DOES open in safe boot, but none of the other methods worked for when I boot out of safe mode.


    Tried this method as well: https://answers.microsoft.com/en-us...-by-your/279c6d56-927b-43bf-912b-99e1bdd608d4. End up with an error saying this key doesn't exist.


    Anyone have any ideas? I'm tearing my hair out here.

    :)
     
    NoSoLuTiOn2, Aug 10, 2020
    #1

  2. How to access virus and threat protection?

    Whenever I try to click on "Virus and threat protection" I see a message that says:

    "Your IT administrator has limited access to some areas of this app and the item you tried to access is not available. Contact IT helpdesk for more information".

    How do I change this so that I can access it properly?
     
    Perfidious1440, Aug 10, 2020
    #2
  3. Virus & Threat Protection

    Hello,

    If you've third-party AV installed, uninstall it completely and see if that helps.

    Then open Group Policy snap-in by running gpedit.msc command.

    Go to Computer Configuration > Administrative Templates > Windows Defender Security Center > Virus and threat protection.

    Set 'Hide the Virus and threat protection area' setting to Not Configured.

    Let us know if this helps!
     
    Kapil Arya MVP, Aug 10, 2020
    #3
  4. Can't Open Virus & Threat Protection, "Your IT Administrator has Limited Access"

    Windows Security Virus & Threat Protection Settings "managed by your administrator"

    Thank you, I have restarted this morning and it is actually worse. I cannot open the virus & threat protection at all (it tells me that the page is unavailable and Your IT administrator has limited access to some areas of this app, and the item you tried
    to access is not available) and it is missing from my Windows Security screen.

    Could you please advise how I update the definitions, or any other solutions as I don't believe there is any antivirus protection currently.
     
    AlanNeedsHelp, Aug 10, 2020
    #4
Thema:

Can't Open Virus & Threat Protection, "Your IT Administrator has Limited Access"

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