Windows 10: Recover a child's account in my Microsoft Family account

Discus and support Recover a child's account in my Microsoft Family account in User Accounts and Family Safety to solve the problem; One of my children in my Microsoft Family Account has forgotten their password.How do I recover this account or reset the password? I've filled out... Discussion in 'User Accounts and Family Safety' started by CarlEisenmann, Aug 10, 2020.

  1. CARLEISENMANN
    CarlEisenmann Win User

    Recover a child's account in my Microsoft Family account


    One of my children in my Microsoft Family Account has forgotten their password.How do I recover this account or reset the password?


    I've filled out the Recover your account form twice and still cannot recover this account. The account shows correctly in my https://account.microsoft.com/family/ account under Your family. I've searched everywhere with no luck.


    I'm able to add money to the account but cannot reset the password. <insert frustrated emoji here>


    Moved from: My Account and information / Edit my information

    :)
     
    CarlEisenmann, Aug 10, 2020
    #1
  2. MICAH BAT
    Micah Bat Win User

    Child's account history not showing up in Microsoft Family Safety

    Just to confirm, have you tried using a different browser and check if the issue persists? Since doing the steps provided on the link didn't help you resolve your concern, we would suggest you to recreate your son's account on the Alienware computer. To
    do so, kindly follow the steps below:

    • Go to Settings.
    • Click Accounts.
    • Click Family and other
      users      .
    • Click Sign in with
      a local account instead       (to convert her account to a local account).
    • After doing so, delete the local account. To delete a local account, kindly follow the steps below:
      • Go to Settings.
      • Click Accounts.
      • Click Family and other
        users        .
      • Click the local account and then, click Remove.
      • A new window will open, click Delete account and data.
    • After deleting the local account, re-link the Microsoft account of your son as a user, then add it to your family.

    For more information on how to add a child account to your family, kindly click
    this link.

    Let us know how it goes.
     
    Micah Bat, Aug 10, 2020
    #2
  3. JOSEPH BAN
    Joseph Ban Win User
    Microsoft Family Child Account - Able to Access Blocked Accounts

    Hi Randy,

    The issue that you’ve encountered regarding the restrictions that you’ve set on your child’s account under
    Microsoft Family may be caused by some configuration on the feature. To sort out your concern, we suggest that you remove and re-add your child’s account to the
    Microsoft family. This process will re-establish a good configuration on the account. To remove a Family member, you may follow the steps provided in this article on how to
    remove members from your Microsoft family.
    Once you’re on the page, you may proceed with the steps under the Online section, and then complete the process. After completing the steps, you may go to this article on how to
    set up your family, and then complete the given steps. After completing the process,
    you may set the restrictions to your child’s account by following the steps given in this article on how to
    set restrictions for your child
    on Windows 10 and Xbox One.

    Keep us updated about your concern for additional assistance.
     
    Joseph Ban, Aug 10, 2020
    #3
  4. MELOWIN MAR
    Melowin Mar Win User

    Recover a child's account in my Microsoft Family account

    How to delete an adult account in the Family Settings.

    Hi,

    To resolve your issue, we suggest that you follow the steps below:

    • As an adult in the family account, sign in with your Microsoft account.
    • Under Your family, click
      Remove      .
    • Click the child account you want to remove, and click Remove.
    • You will get an email confirmation once the child has been removed from the family.
    Note: If you removed a Child account, it will be tagged as an "Orphaned account" and you will need to attach another "Parent account".

    Regards.
     
    Melowin Mar, Aug 10, 2020
    #4
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Recover a child's account in my Microsoft Family account

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