Windows 10: Keyboard not working after Windows Update. KB4560960

Discus and support Keyboard not working after Windows Update. KB4560960 in Windows 10 Installation and Upgrade to solve the problem; I've got 2x computers running Windows 10 Pro 1909 64-bit that suddenly had a forced update and immediately after, their keyboards stopped working.... Discussion in 'Windows 10 Installation and Upgrade' started by Matthew.K, Aug 10, 2020.

  1. Matthew.K Win User

    Keyboard not working after Windows Update. KB4560960


    I've got 2x computers running Windows 10 Pro 1909 64-bit that suddenly had a forced update and immediately after, their keyboards stopped working.

    Updates that presented themselves were:
    KB4560960 again. Installed multiple times over the last few months
    KB4052623
    KB4497165

    I've tried:
    - Removing the devices to be found again in device manager

    - Forcing the devices to update through device manager
    - checking for and installing any additional updates. Only had a Windows Defender Anti-malware update

    The only thing that seems to solve the issue is system restore to a known good time when it had a working keyboard, the pausing Windows Updates.

    *rant* I'm honestly sick and tired of Microsoft's half-cocked updates that seem to blow up everything in their path for the last 8 months. I've had to reload the same machines over and over again because I can't find the part they break and the employee needs a computer asap.

    You can't stop these things without a WSUS server it seems and that's time consuming in it's own right. I haven't setup WSUS and hoping not to just yet

    :)
     
    Matthew.K, Aug 10, 2020
    #1
  2. Kem Mon Win User

    Keyboard not working after Windows 10 Update

    Hi,

    Have you tried updating
    your mouse and keyboard driver? If not, we suggest you to do so. There is a possibility that the driver is not compatible with the new Windows 10 update. However, one
    of the workarounds that we suggest for your mouse and keyboard to work is to update the driver. If the symptom persist, you can run the Hardware and Devices Troubleshooter. To run the Troubleshooter, follow these steps:


    • On your search bar, type
      Troubleshooting.

    • Change the view to
      View all.

    • Choose
      Hardware and Devices
      and run the troubleshooter.

    Let us know how it goes.

    Regards.
     
    Kem Mon, Aug 10, 2020
    #2
  3. Jorge Tan Win User
    Keyboard Not working in Windows 10

    Hi,

    We would suggest you to update your keyboard driver. To update your keyboard driver, follow the steps below:

    • Click the Start button, type "device manager" in the search box, and then select Device Manager.
    • In the list of hardware categories, look for Keyboards and then double-click it.
    • Click on the Keyboard tab and choose Update Driver, and then follow the instructions.

    Let us know how it goes.
     
    Jorge Tan, Aug 10, 2020
    #3
  4. Kem Mon Win User

    Keyboard not working after Windows Update. KB4560960

    Keyboard not working after Windows 10 Update

    Have you tried updating the mouse and keyboard drivers? If not, we suggest you to do so. And if the updates are
    already installed, kindly check if there is an exclamation mark in the Device Manager under the keyboard section. To check it, please follow these steps:


    • Go to
      Control Panel
      and open
      Device Manager.

    • Right-click
      on the
      Keyboard USB device.

    • If you see that there is a
      exclamation mark, please post a screenshot of the error message.

    We'll be waiting for your response.

    Regards.
     
    Kem Mon, Aug 10, 2020
    #4
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Keyboard not working after Windows Update. KB4560960

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