Windows 10: Brand new Microsoft Sculpt Keyboard stops working after a few minutes

Discus and support Brand new Microsoft Sculpt Keyboard stops working after a few minutes in Windows 10 Drivers and Hardware to solve the problem; The keyboard works for a few minutes and then stops responding. I have to take the batteries out and put them back in and it starts working. Would... Discussion in 'Windows 10 Drivers and Hardware' started by MaheshPatil2, Aug 13, 2020.

  1. Brand new Microsoft Sculpt Keyboard stops working after a few minutes


    The keyboard works for a few minutes and then stops responding. I have to take the batteries out and put them back in and it starts working. Would appreciate and help. Thanks.

    :)
     
    MaheshPatil2, Aug 13, 2020
    #1

  2. MIcrosoft Sculpt Keyboard suddenly stopped working

    Microsoft sculpt keyboard stopped working. I have 2 and they both stopped working.
     
    Kara T. Jones, Aug 13, 2020
    #2
  3. CJOlney Win User
    Microsoft Sculpt Surface Bluetooth Keyboard stopped working

    I just bought a brand new sculpt surface keyboard that appears to only work on bluetooth connection. My laptop found it straight away and worked fine, however two days later with a full days use, it kept losing connection, which I had to go in on bluetooth
    settings to awaken every 5 minutes which is incredibly annoying and now the next day, it doesnt work at all.

    Please advise how to fix this issue?
     
    CJOlney, Aug 13, 2020
    #3
  4. jadenmcc Win User

    Brand new Microsoft Sculpt Keyboard stops working after a few minutes

    Microsoft Sculpt Ergonomic Keyboard - L5V-00001 - Connects only after replace batteries & only lasts 1 minute

    Computer:

    Surface Pro 3

    Windows 10 Version: 1903

    Build: 10.0.18362

    Hardware:

    Microsoft Sculpt Ergonomic Keyboard

    Model L5V-00001

    Purchased from United States Best Buy 8/2019

    Hello,

    I've had the product for 5 months and it's worked properly until now.

    My mouse and keypad (number pad) still work fine. I'm only experiencing issues with the keyboard.

    Issue: My keystrokes aren't being transmitted to the computer. (I type and nothing shows up on the computer.) I've only been able to restore a connection by removing the keyboard batteries for 10 seconds and then replacing them, but the
    connection between the keyboard and my computer only lasts for about a minute before my keystrokes stop being recognized once more.

    Tried and failed troubleshooting steps:

    • Disconnecting and reconnecting the dongle
    • Changing the dongle to a different USB port (there's only one on my surface pro 3)
    • Changing the batteries
    • Checking for software/firmware updates
    • Restarting the device and/or my computer
    • Uninstalling and reinstalling the device(s) from my computer
    • Uninstalling and reinstalling the drivers
    • Calling Microsoft Hardware support (I hung up after 2.75 hours of hold time with no indication of an end in sight)
    • Live chat (they referred me to the device support line)
    I've already checked these out, so please don't send them to me because they didn't work:


    My hunch: There's something broken with the actual hardware (the keyboard itself is somehow busted)

    What would be helpful to me:

    • New ideas for troubleshooting
    • Advice on my next steps for getting the device checked out, repaired, or replaced

    Looking forward to hopefully finding some answers.
     
    jadenmcc, Aug 13, 2020
    #4
Thema:

Brand new Microsoft Sculpt Keyboard stops working after a few minutes

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