Windows 10: Xbox One Controller Not Staying Connected to Bluetooth

I have two devices that I connect to my bluetooth on my PC: My headphones and my Xbox One controller. My headphones connect fine and stay connected, but my controller keeps disconnecting from my PC during gameplay. I've tried moving the dongle from a 3.0 USB port to a 2.0 but that didn't work. The dongle is plugged into the front of my PC, so I'm not out of range from the dongle. I know that with an old bluetooth driver that I had on a previous computer had a power management section that allowed me to prevent Microsoft from turning off the device, but with the new driver, I don't have that option. I'm using Broadcom BCM20702 Bluetooth 4.0 USB Device version 12.0.1.659, which is pretty old. I have tried updating the driver, but that seemed to make things worse. I'm going to update the driver again from Microsoft Catalog, but any other advice is welcome.

:)

 

Can’t connect Xbox one controller to pc

Hello SubieTY,

Thank you for writing to Microsoft Community Forums.

Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.

• I would suggest you to check with the troubleshooting steps mentioned in the article on -
  
  Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.
  
  
  
  
• You may also follow the steps from the below article to connect a controller to a Windows 10 PC -
  
  How to connect an Xbox One Wireless Controller to a Windows PC.
  

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Xbox Controller in Windows

Hey there Tomas

Thanks for reaching out!



I suggest that you try updating
your Xbox One controller. To do this, kindly follow the steps provided on the links below:

• How
  to update your Xbox One Controller on Windows 10
  
• Connect
  and troubleshoot Bluetooth on your Xbox One Wireless Controller
  
• Troubleshoot
  update issues with your Xbox One Controller
  

If the issue persists, I strongly
recommend contacting our Xbox Customer Support
for further troubleshooting steps.



Kindly update us with the results.

 

Xbox One controller not found on Windows 10 through Bluetooth?

Hi Edmund,

Let us help you isolate if this is an issue with your Xbox one controller or Windows 10 PC.

We suggest that you check and perform the steps listed on how to connect and troubleshoot Bluetooth on your Xbox
One Wireless Controller.

For additional information, please check out this link.

Hope the above information helps.