Windows 10: Xbox Wireless Controller Remove Failed

Recently my Xbox One wireless controller has stopped connecting to my PC.


When I go to PC Settings and go to Bluetooth & other devices I see that there is an Xbox Wireless Controller already there, however when I try to remove this it says "Remove failed" after a few seconds.


I have tried going to Device Manager and uninstalling the device from there, but when I scan for hardware changes it just reappears so obviously isn't uninstalling.


I can't connect my controller through Bluetooth or USB anymore and it's very frustrating so any help would be appreciated.

:)

 

Xbox Controller is not connecting to Wireless Adapter

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:

• Are you using an Xbox one controller?
  

If you are using an Xbox one controller, I suggest you to refer the steps in the article

How to connect an Xbox One Wireless Controller to a Windows PC and see if that helps in resolving the issue.



I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. Click View tab.
   
4. Select Show hidden devices.
   
5. Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
   uninstall.
   
6. Restart your computer.
   

Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator

 

Wireless Xbox One controller requires PIN for Windows 10.

Hi,

You will be asked for a PIN when connecting your wireless Xbox One controller via Bluetooth on Windows 10 if your Bluetooth drivers are not updated. It is also possible that you have to reset the controller to remove the PIN. To resolve your concern, restart
your controller by following the steps below:

• Power off the controller by pressing and holding the Xbox button on the controller for 6 seconds.
• Press the Xbox button again to power it back on.
• Connect your Xbox Wireless Controller to your PC using a USB cable or the Xbox Wireless Adapter for Windows.

You can also update your Bluetooth drivers by following the steps on this
link.

Keep us updated with the results after performing the suggested solutions above.

 

Can’t connect Xbox one controller to pc

Hello SubieTY,

Thank you for writing to Microsoft Community Forums.

Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.

• I would suggest you to check with the troubleshooting steps mentioned in the article on -
  
  Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.
  
  
  
  
• You may also follow the steps from the below article to connect a controller to a Windows 10 PC -
  
  How to connect an Xbox One Wireless Controller to a Windows PC.
  

Hope it helps.

Mala S

Microsoft Community - Moderator