Windows 10: Bluetooth device constantly disconnecting on WiFi Windows 10

Discus and support Bluetooth device constantly disconnecting on WiFi Windows 10 in Windows 10 Drivers and Hardware to solve the problem; On WiFi, the Bluetooth connection disconnects and reconnects about every 10 seconds. Only occurs when no sound or video is in play idle. The connection... Discussion in 'Windows 10 Drivers and Hardware' started by Jed_8, Sep 19, 2020.

  1. Jed_8 Win User

    Bluetooth device constantly disconnecting on WiFi Windows 10


    On WiFi, the Bluetooth connection disconnects and reconnects about every 10 seconds. Only occurs when no sound or video is in play idle. The connection has no issues with the WiFi off. Problem has occurred ever since I've gotten a new WiFi router. Went through various forum posts and went through almost every solution. Uninstalled Reinstall Update Bluetooth drivers, restart Bluetooth Support Service, etc. Restarted my computer after every time, still same issue. Did tests on my own with other Bluetooth devices/Windows 10/Phone. Here's what I've found.


    Bluetooth Device: JLab JBuds True Wireless earbuds, V1.


    Tried my Bluetooth Device on my phone. Same WiFi. When Idle, stays connected.

    Tried on another Windows 10 Device. Same WiFi. When idle, stays connected.

    Tried different Bluetooth Device on my Windows 10 the only one that has been giving me issues. Same WiFi. When idle. Stays connected.

    Contacted JLab tech support. They informed me that I should get the earbuds replaced, because I told them it was working on my phone, but not on my computer.


    At this point I'd assume it's the earbuds, but if that is the case then why would they work with another Windows 10 computer and my phone? If it is my computer, why does it stay connected when the Internet is off? If it's the internet, how come my other devices/other people in my house don't have the same problem? When the WiFi is on with the computer giving the issue, other Bluetooth devices Controllers, different headset will stay connected.


    What is causing this and how can I fix it?

    :)
     
    Jed_8, Sep 19, 2020
    #1
  2. Not Happy Win User

    Streaming music on bluetooth disconnects wifi


    Having upgraded form 8.1 to Windows 10 I now find that streaming music on bluetooth disconnects wifi. It does this every time within a few minuets. (Bluetooth and Adapter drivers are up to date.) I have changed the virgin super hub from channel 1 to 12 but problem remains)
    Any suggestions?
    Thanks
    Jake
     
    Not Happy, Sep 19, 2020
    #2
  3. How to disconnect and reconnect bluetooth devices in Windows 10?

    Hi Melody,

    Thank you for posting your query in Microsoft Community. We understand the inconvenience caused and will assist you.

    I suggest you to follow the steps provided below and check if it helps.

    • Pair the Bluetooth device to the system.
    • Right click on the Speaker icon in the System tray and select
      Playback Devices.
    • Select the device and click on the drop down list next to Set default button.
    • Select the option to connect and disconnect from the device.

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Sep 19, 2020
    #3
  4. Epos7 Win User

    Bluetooth device constantly disconnecting on WiFi Windows 10

    Troubleshooting Bluetooth Device Disconnections

    I use two Bluetooth devices with my computer - a wireless mouse and an Xbox One controller. The mouse has worked fine for over a year and the Xbox controller worked fine for a few days before I started having problems.

    The issue happens most frequently when playing Destiny 2 where both the mouse and controller will disconnect. This causes the game to freeze for 5-10 seconds until a message pops up about the disconnected device. Both devices eventually reconnect. Occasionally the game hangs here and I have to restart the computer.

    The issue has also happened when browsing the internet with just the mouse connected, where the mouse will disconnect, and only turning off/turning on Bluetooth will fix it.

    I have tried uninstalling the Bluetooth driver, restarting, and installing the Intel Bluetooth and WiFi drivers for my wireless card - Intel 7260. I have also tried disabling the power management option "Allow the computer to turn off this device to save power".

    As you can see from the Event Viewer, there are multiple error reports each time this happens. I would greatly appreciate any help, thanks!


    Bluetooth device constantly disconnecting on WiFi Windows 10 [​IMG]


    Bluetooth device constantly disconnecting on WiFi Windows 10 [​IMG]


    Bluetooth device constantly disconnecting on WiFi Windows 10 [​IMG]


    Bluetooth device constantly disconnecting on WiFi Windows 10 [​IMG]
     
    Epos7, Sep 19, 2020
    #4
Thema:

Bluetooth device constantly disconnecting on WiFi Windows 10

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