Windows 10: Friend made laptop account under wrong phone number

So, my friend, unknowingly created the account for their laptop, one digit off from their phone number, and when their laptop logged them out, they are now stuck out of it. Someone's help would be appreciated before we have to resort to clearing it!

submitted by /u/Ninjacoconut93
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:)

 

Microsoft account and phone number linked

Microsoft account password recovery requires two verification codes being sent using two different verification methods. Each Microsoft account has at least two verification methods, the phone number and additional email address which are asked and required when you set up a new Microsoft account with a new hotmail.com or outlook.com email or using a third party email.

When the thief who got your phone tries to recover your password, all your verification methods / security info phone numbers and email addresses will be listed for him to select one. OK, the thief naturally selects your phone number, gets the code sent as a text message, and enters it.

But, clicking Next after entering the code he needs to select another security info contact (phone / email) from the list to receive second verification code.

Password recovery is not possible with just your phone, the system is clever enough to make it impossible by requiring two codes being sent to two different phones and / or emails.

You can add as many phone numbers and email address as you wish as security info contacts at https://account.live.com/proofs/mana...&refp=security. I wholeheartedly recommend that you add at least another security email address; if you only have one phone number and one email added, those which were required when you set up the Microsoft account, and that thief got your phone, the recovery would be as impossible to you as it is to him, you both having access to just one of required two verification methods.

 

I was in England, and I phoned my friend in Turkey, but on their phone it didn't show my number, it showed a different number. why did this happen?

Hi,

This could be more of a network issue, or the issue is with your friend's phone. To isolate this, please answer the following questions:

• Have you tried using your SIM card in another phone to isolate the issue?
• Has you friend tried to delete your number from his/her phone, then try calling his/her number again?
• What troubleshooting steps have you tried so far?

Regards.

 

My Microsoft profile phone number

When I logged into Microsoft it asked whether to send a code to my email address or to my phone. The phone number is not my current phone. I have seen multiple postings asking the same question. "How do I change the phone number associated with my account",
but I have yet to see an answer.

Can someone provide a straightforward list of steps to do this?

The category is wrong, but there was no category listed for Microsoft account

Thanks