Windows 10: Printer Communication problem

Discus and support Printer Communication problem in Windows 10 Drivers and Hardware to solve the problem; For a long time, my system has listed its printers twice. For example, I have "HP LaserJet 1320" and "HP Laserjet 1320 (Copy 1)," also "HP OfficeJet... Discussion in 'Windows 10 Drivers and Hardware' started by Newmaven, Sep 20, 2020.

  1. Newmaven Win User

    Printer Communication problem


    For a long time, my system has listed its printers twice. For example, I have "HP LaserJet 1320" and "HP Laserjet 1320 (Copy 1)," also "HP OfficeJet 5200 series" and "HP OfficeJet 5200 Series (7F84B9)" (My old Canon also had a plain and "Copy 1" version.) This never used to cause a problem, and I could print to any of them.

    But now, possibly due to the update from Ver 1903 to 2004, only the 1320 (Copy 1) prints. Documens sent to any of the others get trapped in the print queue. Control Panel, by the way, shows only the Copy 1 version of the LaserJet. and shows the 5200 twice, without the 7F84B9 on either. The 5200's printer section works OK when I use it as a copier.

    How do I get both printers to work?

    And if I don't get them to print, how do I retrieve documents trapped in the three non-working print queues?

    :)
     
    Newmaven, Sep 20, 2020
    #1

  2. printer problem: "communication not available"

    Hi Yana,

    It seems like the user in
    this post
    was helped by slance310's suggestion. Can you try the steps that slance310 lists out and let us know if your issue was resolved?
     
    Austin M [MSFT], Sep 20, 2020
    #2
  3. Xylee Del Win User
    Printer not communicating

    Hello,

    This issue may have occurred due to compatibility issues. For us to help you with this, kindly answer the following questions:

    • What is the make and model of your printer driver?
    • What is the current build and version of your Windows 10? To check type in
      winver on the search bar and press Enter.
    • Are you getting an error message whenever you try to print?
    • Have you tried
      installing a driver from Dell
      ?

    Meanwhile, we suggest that you check these articles and perform the troubleshooting steps given:


    We'll be waiting for your reply.
     
    Xylee Del, Sep 20, 2020
    #3
  4. Naresh_K Win User

    Printer Communication problem

    Printer and computer not communicating

    Hi,



    Thank you for writing to Microsoft Community Forums.

    I would suggest you to follow the troubleshooting steps mentioned in the article:

    Fix printer problems
    .

    If you have recently upgraded your Windows and the printer is not working after that, I would suggest you to follow the steps mentioned in article:

    Fix printer problems after updating or upgrading to Windows 10
    .



    Please write back with more information (error message or outcome of the above troubleshooting steps) in order to help him fix the issue.
     
    Naresh_K, Sep 20, 2020
    #4
Thema:

Printer Communication problem

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