Windows 10: Cannot install printerr

I have a Xerox B210 printer. About 2 months ago it stopped receiving wifi. I was busy so I plugged it in as a USB printer. No access from my laptop though.

It started acting funny Wheels were turning as if a page was going through, then stop. Then it would go into sleep mode. Ten seconds later, the wheels would spin.

So I uninstalled the printer and tried to reinstall it. My desktop would not even recognize the USB interface. I downloaded the drivers from Xerox and tried to install them. All of them except the USB driver would install.

But the USB driver is necessary to install the wifi. I was on the phone with a Xerox tech who had me go through everything I'd tried, including trying to install it via ethernet. Nothing. I've been waiting for an elevated support person to call and tell me the trick of what buttons to push to reinstall it to factory settings but so far no luck.

I thought maybe the problem was that I reversed my administrator and user accounts because my user and laptop accounts shared a OneDrive accoun making that convenient. But I tried changing the user back to admin and the printer still wouldn't install. I even demoted the new admin back to user... nothing.

I suppose it's possible that files once accessed have been moved. I tried running sfc /scannow many times, ran update many times becuase I read that the inability to install a driver meant corruption in the OS.

Ideas, anyone?

Windows 10 HomeVersion 2004 build 19041.508 Experience Windows Feature Experience Pack 120.2212.31.0

:)

 

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The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

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