Windows 10: Windows Audio Device Graph has stopped working audiodg.exe

Hey guys,


So I have been getting this problem for a while, my speakers/audio will make a buzzing noise, and then audio will stop working. The audio will randomly return, there is no pattern to it I find. This is the error that I get whenever that happens. I searched the web for similar situations with the crash log down below, but could not find any.


I believe it has something to do with my Realtek Audio Driver, because of similar problems to mine being associated to that driver. Reinstalling that driver does not fix my problem however.


Thank you for any response!






Source

Windows Audio Device Graph Isolation

Summary
Stopped working

Date
‎2020-‎09-‎20 1:05 PM

Status
Report sent

Description
Faulting Application Path: C:\Windows\System32\audiodg.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: AUDIODG.EXE
Application Version: 10.0.18362.836
Application Timestamp: 3b8d781d
Fault Module Name: ICEsoundAPO64.dll
Fault Module Version: 1.0.0.18
Fault Module Timestamp: 564db767
Exception Code: c0000005
Exception Offset: 000000000003af1c
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 1033
Additional Information 1: b4e1
Additional Information 2: b4e18bdb5ac797bf60ea240ad0c47617
Additional Information 3: 56f2
Additional Information 4: 56f2b5ba4f6c937ce973a8ce5ca9ebca

Extra information about the problem
Bucket ID: 7e8d738107bb916eb0e7228a6c745f57 1217980202147405655

:)

 

Windows Audio Device Graph Isolation stopped working

For weird reasons, audiodg.exe keeps stopped working. Could not find out as why it happened. I'm having a hard freeze issue also when gaming, and after a hard reset back to desktop and checked the reliability monitor, seemed that when I hard freeze, audiodg.exe stopped working. Not entirely sure whether it's related or not because there were some minority instances where audiodg crashed but the pc did not hard freeze based on reliability monitor.

Everything was ok until it hard freeze, when it freezes. There is no audio at all, there was image from the last moment, no response from mouse and keyboard including caps and num lock. The fan was still spinning though. Is this a sign of audio hardware failure? or faulty audio hardware?

Can audiodg crash really hard freeze my laptop? I'd checked online for solutions but all of them are related to no sound when audiodg crashes. And everytime it's the same fault module name...

Things I'd done so far:
chkdsk, DISM scanhealth, sfc/scannow, reinstalled audio drivers, updated all drivers....
RMA the new laptop 3 times for motherboard replacement twice, internel DC-cable and wireless card replacement plus full formatting, reinstalled windows and all sorts of test, including benchmark and stress test in order to fix the freezing issue but still can't fix it.

I do not want to sent it back for RMA again because I believed they can't identify the problem and address the issue properly. And everytime I'll have to reinstall everything from scratch...plus unable to use my laptop. Been in the service centre for 2 months plus and barely have a chance to use the laptop. Asus refused to replace it for me also....Really appreciate any help cause I'd no one else to turn to.

ASUS FX504GM
i7-8750H 2.20Ghz
GTX 1060 6GB
16GB RAM

This is the technical details text file: Windows Audio Device Graph Isolation.txt

 

Windows audio device graph isolation problem

Hello,

Windows Audio Device Graph Isolation is an official part of Windows and serves as the primary audio engine in Windows 10. It handles the audio enhancement effects provided by Windows. If you are using any enhancements, we suggest that you disable them and
see if the sounds stops. You may disable your enhancements by following the steps below:

• Right-click the Volume icon in the Taskbar.
• Click Sounds.
• From the Sound window, click the Playback tab, then select the device that you suspect is causing the issue.
• Click Properties.
• On the Enhancements tab, click the Disable all enhancements checkbox.
• Click OK.

 

Audiodg Issues