Windows 10: Bluetooth and Wifi drivers missing after Windows 10 Home 2004 update

Samsung Galaxy Book 12”, 2-in-1 PC

MODEL NUMBER: SM-W727VZKBVZW



I recently updated my system to the latest version - Windows 10 Home 2004 update. Not too long after the update was completed, I continued to use my system as normal when all of a sudden the Bluetooth Connection as well as the WIFI connection were no longer available. I then went into Device Manager, and noticed Bluetooth and Wifi drivers were missing, I went to View, Show hidden devices and found them. I then uninstalled both drivers, restarted my PC, and went back to the Device Manager to perform the scan for hardware changes actions and nothing happened. I then noticed the drivers were no longer available and just gone. I tried various options on feedback given to others facing the same issue to reinstall the drivers with no luck. Please look at the following links to get an idea on what I tried - https://answers.microsoft.com/en-us/windows/forum/all/bluetooth-connecting-problem-in-windows-10-2004/6237e5a8-1420-4712-96bf-c09eba989a99 and https://answers.microsoft.com/en-us/windows/forum/all/wifi-not-working-after-windows-10-2004-update/80a85104-a575-41d8-8aae-2f90924d16c2.



I have also gone to manufactures website for my device, updated and installed their updates.

I am at a loss and at this point I have a useless brick. Any help will be greatlyappreciated.


Regards,


JayM

:)

 

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Bluetooth and Wifi Conflicts while transferring data from Samsung phone to pc

Hi JohnLattimore1,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Is WIFI working when Bluetooth is enabled?
2. What is the make and model of the computer?
   
3. Are you trying to send and receive files via Bluetooth?

I understand how difficult it can be, when the basic features doesn’t work the way they are intended to.
This issue is an indication of faulty drivers or incompatible driver.
This can be fixed by updating the drivers or uninstalling and reinstalling it. I suggest you to follow the steps given below and let us know the results.

Method 1: Run the inbuilt troubleshooter.

1. Go to Settings > Click on Update & Security.
2. Click on Troubleshoot > Click on ‘Internet Connections’.
3. Now click on Run the troubleshooter. After the network troubleshooter completes click on ‘Bluetooth’.
4. Run the troubleshooter and this will try to fix the connectivity issues with the internet and Bluetooth.

Method 2: Update drivers.

Step 1: Update wifi drivers.

1. Press Windows and R key together on your Keyboard.
   
2. Type Devmgmt.msc and hit enter.
3. Go to ‘Network Adapters’ and expand them.
   
4. Right click on the ‘WIFI’ network adapter, and select
   Roll back (If it is enabled) or click on Update Drivers.
   
5. Click on ‘Search automatically for updated driver software’.
   

Step 2: Update Bluetooth drivers.

In the same way you can update or Roll back the ‘Bluetooth’ drivers.

1. Go to ‘Bluetooth’ and expand it.
2. Right click on the ‘Bluetooth’ drivers, and select
   Roll back (If it is enabled) or click on Update Drivers.
3. Click on ‘Search automatically for updated driver software’.
4. Restart the PC after the updating of the drivers completes.

This will update the drivers of WIFI and
Bluetooth. Once the drivers are updated check, if you can use both WIFI
and Bluetooth together. For more information check the
update drivers in windows 10.
I would also suggest you to follow the steps mentioned in the Microsoft article on
Share files over Bluetooth.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator