Windows 10: Bluetooth headphones Disconnects Automatically with a sound

Hi , a month back i installed windows 10 in my laptop and from there whenever i connect my Sony WH-CH 510 headphones , it first connects then automatically disconnects when i try to play an audio . i had run troubleshooter and had set bluetooth to automatic in services.msc but nothing helped and reinstalled bluetooth drivers also . please find the solution of my problem .

:)

 

Bluetooth headphone gets disconnected automatically

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues in connecting the Bluetooth headphones to the computer, we will look into this for you. However, please reply to the following questions to help you further:

• Are you able to connect the headphones to any other device?
  
• Are you able to connect any other headphones to the computer?
  

In the meantime, I suggest you to run the in-built troubleshooter for Bluetooth and check if that helps in resolving the issue. Please follow the steps mentioned below to run the troubleshooter:

1. Press and hold Windows key + I, to open
   Settings.
   
2. Click on Update & Security.
   
3. Click on Troubleshoot.
   
4. Under Find and fix other problems, click on Bluetooth and click on
   Run the troubleshooter.
   
5. Follow the on-screen instructions.
   

You can also refer the articles provided by Beats on
If you can't connect to your wireless Beats product and

Sound troubleshooting–headphones and earphones to troubleshoot the issue with the headphone.



For additional information, you can refer the article
Fix Bluetooth problems in Windows 10.



Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator

 

Windows: Wireless/bluetooth headphones disconnect and then reconnect without sound if pc stops playing sound

Windows version: 10 pro, version 10.0.17134 Build 17134 (according to system information)

headphone brand: 3sixT wireless bluetooth headphones
laptop: surface laptop

Issue:

Headphones connect to laptop, listed in bluetooth settings as connected for voice,music

If I don't start playing any sounds (music, youtube etc) in the next ~30 seconds after connecting, the headphones alert me that they have disconnected and reconnected, but now they list only voice connected. Same thing happens if I was listening to something and stop/pause it for too long.

They are no longer available in the audio output changer in task bar when this happens and any audio played goes through laptop main speakers.

The device manufacturer (3sixT) does not provide any drivers and they seem to use the standard bluetooth headphone drivers available on whatever system they are connected to.

These headphones connect without issues to my phone (android); issue only seems to be with my laptop.

Unable to find many discussions of similar issues, and those that I could used outdated advice / settings that no longer exist (one suggested something in power settings for the device under the device manager page, but that setting/tab doesn't appear for my device)

tried uninstalling/reinstalling drivers, rolling back drivers, making sure bluetooth service start automatically... Nothing seems to work

Any ideas how I can resolve this, so that my headphones can sit quetly for any amount of time without disconnecting / reconnecting without dropping the 'connected music' setting?

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank