Windows 10: Windows Photo App - only works 80% of the time

Discus and support Windows Photo App - only works 80% of the time in Windows 10 Software and Apps to solve the problem; Currently on Win10 Pro V1909 18363.1082 I'm reluctant to update to V2004 because everything apart from the Windows Photo App is working perfectly. i... Discussion in 'Windows 10 Software and Apps' started by thedoc46, Sep 22, 2020.

  1. thedoc46 Win User

    Windows Photo App - only works 80% of the time


    Currently on Win10 Pro V1909 18363.1082 I'm reluctant to update to V2004 because everything apart from the Windows Photo App is working perfectly.

    i do a lot of photo work on my PC. I'm a heavy Adobe Creative Suite user. So have a ton of photo's on my PC. But for quick viewing, I just use Windows Photo as its typically quick fire up a photo. Current Ver Microsoft Photos 2020.20070.10002.0. Using an Adobe product you have to wait for it to load all its modules and what not.. great when editing, but for a viewer, when you just want to view a single pic and not scroll through an album after waiting 5 secs for Lightroom to load its catalogue, windows photo is the perfect tool.

    However for around the last couple of months at least 1 out of 5 times, it just loads a photo to a blank window. It's very frustrating.

    Being an annoying Windows Store App, i can't uninstall and reinstall. I can only reset and repair the app, neither of which fix the issue.

    I could default jpg's to open using the old Windows Photo Viewer that's still around from Win7, but on some iOS created HEIC photo's it doesn't work.

    Windows Photo when it works it works great. But something else must be going on for it to not load the photo.

    I just hoping others have had a similar issue and found a resolution ?

    If so please share what you did.

    :)
     
    thedoc46, Sep 22, 2020
    #1

  2. WINDOWS 10 MICROSOFT PHOTO APP

    Hello,

    Welcome to Microsoft Community.

    The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

    I suggest you to follow the methods below and check if it helps:

    Method 1:

    I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

    • Go to settings and system.
    • Click on Default Apps and select the appropriately.

    Method 2:

    I suggest you to reinstall Photo app using the PowerShell command
    and reinstall using the Windows store. Follow the below steps.

    • Open the Start menu, type Windows PowerShell in the search bar.
    • Right click on the Windows PowerShell and select Run as administrator.
    • Enter the below command to uninstall the Photo app.

    •   get-appxpackage  *Microsoft.Windows.Photos* | remove-appxpackage

    More reference:

    http://windows.microsoft.com/en-US/windows-10/photos

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.


     
    Anju Thekkethil, Sep 22, 2020
    #2
  3. Windows 10 Photos app not working

    Hello,

    We'll be glad to help. Let's go ahead and get the issue resolved.

    We would suggest you to follow the following methods listed below.

    Method: 1

    Try running windows app troubleshooter & check if the issue persists.

    http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps



    Method: 2

    Follow the below steps to update apps from store.

    • Open Windows store.
    • Click on the sign in icon next to the search option.
    • Select the option download & update.
    • Click on the check for the updates.
    Method: 3

    We would recommend you to uninstall the Photo app using Windows PowerShell command and reinstall using the Windows store. Follow the below steps.

    • Open the Start menu, type Windows PowerShell in the search bar.
    • Right click on the Windows PowerShell and select Run as administrator.
    • Enter the below command to uninstall the Photo app.
      • get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
    After performing the above steps, install the Photo app from the Windows store.

    Reference: Refer to the following Microsoft article on Photos app for Windows help.

    Let us know if these methods been helpful to you. If the issue persists, send us a message and we'll be here to help you further.

    Thank you.
     
    Noreen Mon, Sep 22, 2020
    #3
  4. Rose Cal Win User

    Windows Photo App - only works 80% of the time

    Windows photo app is not working

    Hi,

    It is possible that the file association of the Photo app is set again as default that is why it says
    The app didn't start. To efficiently assist you, we'd like to verify few things:

    • When you tried the troubleshooting steps are you getting the same error message?
    • Does this happen with photo app only or with other application?

    Meanwhile, we suggest you download and run Windows Apps Troubleshooter by clicking on this
    link. This will automatically diagnose Windows apps/Store concern and will provide a remedy.

    Let us know if you need further assistance.
     
    Rose Cal, Sep 22, 2020
    #4
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Windows Photo App - only works 80% of the time

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