Windows 10: Keyboard not working at Windows login screen

Discus and support Keyboard not working at Windows login screen in Windows Hello & Lockscreen to solve the problem; Hi, Since yesterday I can't login on Windows because my laptop's keyboard wont work when password is required. Judging from the on-screen keyboard it... Discussion in 'Windows Hello & Lockscreen' started by Erik_975, Sep 24, 2020.

  1. Erik_975 Win User

    Keyboard not working at Windows login screen


    Hi,


    Since yesterday I can't login on Windows because my laptop's keyboard wont work when password is required. Judging from the on-screen keyboard it thinks that the Alt-key is pressed. In the BIOS keyboard test it's fine though. Any ideas?


    Regards

    Erik


    Keyboard not working at Windows login screen [​IMG]

    :)
     
    Erik_975, Sep 24, 2020
    #1

  2. Keyboard not working on Login screen

    Hi,

    Thank you for your interest in Windows 10.

    I suggest you to use the on-screen keyboard and try to login. Follow the steps below:

    Click on the Ease of Access icon at the right bottom of the screen and select On-screen keyboard and login.

    Please Find the screenshot of the Ease of Access icon at the right bottom of the screen:

    Keyboard not working at Windows login screen 9c227ccc-8ac4-490c-af6a-3cf42faccbec.png

    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.
     
    Giridhar J, Sep 24, 2020
    #2
  3. Mayra Aqu Win User
    Keyboard not working and not able to login from login screen

    Hi Mateo,

    We're glad that you were able to login now on the computer. Since the keyboard is still not working, we would like to know the answers to the following questions:

    • Are you using a laptop or a desktop?
    • If you are using a standard keyboard (wired/wireless), have you checked if there are any lights from the keyboard that indicates that it is being detected?

    In the meantime, we suggest running the hardware troubleshooter as it can fix possible issues that you are having. Kindly follow the steps below to perform it:

    • Open Cortana, type in Troubleshoot and click it.
    • Under Find and fix other problems, click on Keyboard.

    • Click Run the troubleshooter and follow the on-screen instructions.
    • See sample picture below.

      Keyboard not working at Windows login screen d5cfb7b4-d780-4e0d-89c9-af13087f4e93.png

    We'll wait for your response.
     
    Mayra Aqu, Sep 24, 2020
    #3
  4. Arun B J Win User

    Keyboard not working at Windows login screen

    Can't login to new computer w/Windows 10

    Hi,

    Thank you for your reply.


    • Are you able to login to Microsoft Account on Web?

    • Have you installed any language pack?
    I suggest you to follow the steps below and check if it helps.

    Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

    Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Sep 24, 2020
    #4
Thema:

Keyboard not working at Windows login screen

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