Windows 10: Airpods will not connect to my Surface book 2

Hi I cant seem to connect my airpods to my surface book 2 nothing online seems to help.

:)

 

Airpods pro connectivity to Surface Book 2

I can't connect my airpods pro headphones to my SB2. Any suggestions?

Thanks.

 

Airpods pro connectivity to Surface Book 2

Hi Joanne. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

See troubleshooting steps for connecting airpods to Surface here:

https://www.lifewire.com/how-to-connect-airpods...

How can I connect AirPods to a non-Apple device / computer? | The iPhone FAQ

https://www.windowscentral.com/how-pair-apple-a...

https://www.thewindowsclub.com/airpods-keeps-di...

https://support.microsoft.com/en-us/help/14169/...

If these do not work you can contact AirPods Support which is included for the first year under the included repair and replacement warranty from Apple. See here:

https://support.apple.com/airpods

I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I solved your problem, I will keep working with you until it's resolved.

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Airpod connection to Surface Book Suddenly Stopped Working

I use a Microsoft Surface Book running Windows 10 Pro. I have connected my airpods to the computer via bluetooth for many months. Suddenly, approximately 10 - 14 days ago, the connection stopped working. I have tried: 1) turning off the bluetooth on my
iPhone; 2) entirely resetting my airpods and reconnecting them, first to the laptop and then to the iPhone through a series of bizarre steps that may have included turning in 3/4 of a circle during a full moon; and 3) restarting the bluetooth service on my
laptop. None of that worked.

When I open the Bluetooth devices menu on my laptop, my airpods appear as paired. Irrespective of how many times I attempt to connect them, whether the airpods are in my ear or in the open case, whether an app is playing a video or music on the laptop,
when I click "connect," the laptop appears to be attempting to make the connection, but is NEVER successful (or at least never successful for more than a microsecond).

Microsoft needs to help us try to fix this problem. PLEASE