Windows 10: Games freeze on Windows 10 but I can still hear sound.

I have a Intel Core i7 9750h rtx 2060 laptop and whenever I open certain games like genshin impact or I use a emulator like cemu, they will work for 5 minutes and then crash. My temps are fine and Minecraft works fine for some reason. Can anyone help me?

submitted by /u/VengefulController
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:)

 

all games crash!

ive watch my temps and both the cpu and gpu are within normal ranges. when it freezes it simply freezes the image and stops the sound. i must reboot to get back to windows.

 

Unable to hear sound

Hi Arif,

Thank you for posting your query on Microsoft Community.

Please reply to the following question to better understand your issue:

1. Is your issue confined to a single application or for all?

Method 1: Run the troubleshooter.

Please follow the steps below:

• 
  Type “Troubleshooting” on the Windows Search bar and hit enter.
  
• 
  On the left side of the Troubleshooting window, click on “View all”
  
• 
  Click on Windows Store App. Please provide a password if asked for it and click ok.
  

Method 2: I would suggest you do the following steps and see if it helps:

Update Sound, video and game controller drives from Device Manager.

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand the Sound, video and game controller drives.
  
• 
  Double-click on the drive.
  
• 
  In Properties, go to Drivers Tab and click on Update.
  

Method 3: If this does not work you might have to Uninstall and then reinstall your drivers in compatibility mode.

Follow the steps to uninstall and reinstall the driver.

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand the Sound, video and game controller drives.
  
• 
  Double-click on the drive.
  
• 
  In Properties, go to Drivers Tab and click on Uninstall.
  
• 
  Reinstall your audio driver from Manufacturer's Website in Compatibility mode.
  
• 
  Restart your system
  

Hope this helps. Please respond if you have further related queries.

Regards,

 

games freeze or hangs

Hi,

To address your concern, we suggest that you follow the troubleshooting steps on this article:
Game freezes or stops responding on a Windows 10 device.


Kindly update us on the result.