Windows 10: add money to kids account

i keep getting this message when i try to add money to kids account.



PUR-UnknownExternalError
8SUfRKSgg06JwKoW.107.61.7.XX

2020/09/29 - 20:32:02 UTC

:)

 

Can't add money to my kid's Microsoft account

I'm the administrator. My kid's account was set up just fine. My initial payment of $.50 to set up the account was accepted. All email worked.

Now, without making any changes, I can't add money to her account. Tried a different credit card. Still no go. Both credit card accounts are just fine.

Also the kid can receive emails but not send them. As I say, upon set up it worked just fine.

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Money in kids account

I added money to my son's account who does not use xbox. My other son does, how do I move it to the proper son's account from the improper account?

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