Windows 10: HP ENVY 360 Keeps crashing

I have no idea what is wrong with my computer. I have had it for 3 years and have not had a problem with crashes until the past few months. It crashes almost every day, multiple times a day usually. I made sure to ZIP my DMP files but I am not sure where to attach them. Any help would be appreciated.

:)

 

Hp 360 envy

Hi Al

The Hp Envy 360 has a sensor on the motherboard that disables the keyboard when it is folded back that disables the keyboard, I am sorry, that is not possible . ..

 

Windows 10 - HP Envy - Daily Blue Screen of Deaths

Hi

I have a practically brand new HP Envy 360 which is crashing on a daily basis. I have followed a number of suggestions, these included running Memtest which came back clean. I have also run HP Diagnostics and that also cam back clean.

I also ran the Windows Debugging and that pointed to AuthenticAMD (what is this?)

I think the crashes coincide with a lot of fan activity so i am leaning towards this.

I have attached my logs for you to take a look at it and hopefully direct me which way to go. I am keen to nail the issue as the laptop is only a month old so i need to be thinking of returning it asap.

Thank you in advance

 

HP Envy Laptop Battery not charging after Windows 10 installation

Hi,

Thank you for posting on Microsoft Communities.

I suggest you to un-install and re-install battery drivers from Device manager and check. Follow the steps:

• Press Windows Key + X.
• Click on Device Manager.
• Expand Batteries and right click on Batteries ACPI and click on Un-install.
• Restart the computer and check.

If the issue persist, I suggest you to visit HP Envy website and check whether HP has released any firmware updates for Windows 10. If so, please go ahead and install them and check with the issue.