Windows 10: photos app keeps crashing

Discus and support photos app keeps crashing in Windows 10 Software and Apps to solve the problem; Hello, I wonder if anyone can help. I have been scanning lots of photos. Then I open them in Photos app, adjust the borders, rotate if necessary, then... Discussion in 'Windows 10 Software and Apps' started by RicardoVerdi, Sep 30, 2020.

  1. photos app keeps crashing


    Hello, I wonder if anyone can help. I have been scanning lots of photos. Then I open them in Photos app, adjust the borders, rotate if necessary, then save. This was working fine. But recently, almost every other time I click save, the photo just closes and I have to do the adjustments again, and save. For some reason, the 2nd time is always ok. The next photo is usually fine, but then the next one has the issue again. Every 2nd time it has a problem. So I hit the Save button, the save menu then flashes on and off and it goes back to the previous programme (in my case the scan programme). The computer behaves normally for everything else. But it's been doing this for about a month or two now.
    Having researched this on another website, I just used Powershell to delete the photos app, then reinstalled it from the Microsoft app store, but it's not improved much. Still crashes 40% of the time. Is there a better app that works well?

    windows 10, version 2004, (OS Build 19041.508)

    :)
     
    RicardoVerdi, Sep 30, 2020
    #1
  2. ben201 Win User

    Windows Photos App crashes

    So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

    Information about the error:
    This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

    I found two intresting facts about the error:
    - If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
    - I created a new local account and the app does seem to work on that new account until now.

    Steps I have tried:
    - Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
    - Reregister the App - did not change anything
    - Scan the System with sfc and dism - no errors
    - Use System resstore - see above, did only work for a few minutes.

    Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...
     
    ben201, Sep 30, 2020
    #2
  3. abn505 Win User
    Photo App Crashes


    The latest Microsoft update on 8/28/2015 fixed the crashing problem.
     
    abn505, Sep 30, 2020
    #3
  4. lxROKxl Win User

    photos app keeps crashing

    Windows 10 Photos App crashing when in the edit menu

    Hello everyone!
    Just recently (within the week) my Photos Application has started crashing

    photos app keeps crashing [​IMG]

    This happens most often when I'm in the editing menu

    Sometimes it crashes on startup - Sometimes when I enter the Editing Menu - Sometimes when I attempt to edit

    Things I've attempted to do to fix

    • Uninstall and reinstall the app
    • Contact Microsoft Support (cringe)
    • sfc /scannow
    • Restore Libraries to default
    • Created another local account
    • Clear the app cache
    • Check disk health (extremely healthy)
    • Add a Microsoft Account / Connect a Microsoft account
    • Put photos in a different folder / drive
    • The system Troubleshooter.

    NOTHING HAS WORKED

    Possible Causes .
    • My photos are located on another disk photos app keeps crashing :)G) - I have an SSD (128GB) for boot - A 1TB regular drive for Programs and another 1 TB drive for documents/photos/etc.

    I've followed every guide possible and still nothing has worked. I need some serious help *Mad
    So strange how it just started happening, Please help, any suggestions are appreciated as this is a major headache for me!
     
    lxROKxl, Sep 30, 2020
    #4
Thema:

photos app keeps crashing

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