Windows 10: Only while plugged in, the Laptop screengoes black doesn't respond after idle screen timeout.

Hello there,


I've been facing this issue since 2 years now, seems like a simple problem but mine is really weird, I didn't get any query regarding my issue hence I decided to post it myself. Please read my post completely and please help me resolve this issue.


When I leave the laptop HP Pavilion 15-cc1xx, win 10 64 bit, Intel core i5-8250U idle, the screen turns off to save power & doesn't respond to any inputs even external connected USB mouse light turns off I saw that when this happens the HDD LED turns off I suppose the HDD is not waking. After screen turn off it is suppose to go to sleep but the power LED and fans are continuously on until I hard reboot using power button.


Here is the weird part---This only happens if my laptop is plugged in and doesn't occur while on battery. The power options screen is shared below

I've tried doing almost all troubleshooting like updating drivers, BIOS, and sfc scan and also reset but all in vain.





Sometimes, this also happens when I put it to sleep, but this sleep issue occurs very rarely cannot predict when it happens I've to hold my breath when I press sleep and wait until the power LED starts blinking for confirmation or else I've to again hard reboot only to loose unsaved data. Although this sleep issue happens very very rarely.


I think the issue is only with HDD since the HDD LED stops blinking when this happens.When it is blinking then I'm sure that the screen will turn on as I've seen it for myself many times.

Here is the picture of power and HDD LED I was talking about,



:)

 

How to change the Screen Timeout settings

Hello,

Welcome to the Microsoft Community.

I would suggest you to follow the below steps and check if it helps.

• 
  Right click on the desktop and click on Personalization.
  
• 
  Click on Lock screen
  
• 
  On the bottom of the screen click on Screen Timeout.
  
• 
  Under screen select the Time period accordingly.
  

Reply us back with the status of this issue. We will be glad to assist you.

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

- - - Updated - - -

I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

Laptop Black Screening!

Hi guys, i've now found out what the error is. It's my nvidia display driver crashing/not responding, that's whats causes my laptop to black screen and not respond. Now i have no idea why it's doing this, is it cause of a faulty graphics card in my laptop? Can anyone help?

Thanks