Windows 10: Microsoft Sculpt Comfort Mouse 2.4Ghz - Issue with leftindex mouse button

Hi,


Background information:

Bought my 2nd Microsoft Sculpt Comfort Mouse and Keyboard set because of an issue with the first set after using it for 4-6months.


The issue: With the 1st and now the 2nd set - the mouse being the focus here

After 5-6 months, the left mouse buttonindex finger appear tomisbehave. You have to then start compensating for it by pressing harder, in order to make sure that it stays pressed such as when "click-and-drag". I am convinced that the it's a manufacturing issue, u know, suspect with sub-standard "on-chip-board clickers" below the outside cover. - Anyway i am asking if Microsoft is willing to collect and investigate, or am I again for the 3rd time have to purchase a new mouse and it'snot going to be Microsoft mouse.

Another behavior example, is you know you are clicking once, I hear only one click, but it 50% of the time executes adouble click. Such as closing off an email and then closing Outlook because the windows are aligned. Very annoying!


Supplemental:

- Replaced batteries. Always check batteries first, they say!

- Cleaned the insides. Not that there were any dust, or anything

- Put the 2.4Ghz receiver close to the mouse to prove that it's not signal related. Less than 15cm to be exact and no external interference from other non-isotopic radio frequency devices.

- Mouse did not fall.

- Mouse was never disciplinedas in throwing it against the wall or like hitting it because it doesn't listen.

- Mouse is only used by me.

- Windows 10 Build 2004 plus all updates.

- No funny software.

- I cannot return it to sender as distributor covers the 14 day only. - Bla bla.

- No issues with drivers. Unless it's a BUG of some sorts?

- I don't sky-dive with it, nor doing any IP68 tests on it.

- It's a normal right-hand doing normal amount of kilometers and clicks with it, no gaming, no hammering of nails.

- Disappointed due to the cost $$$ and works less than a year.

- I still have both keyboards which are working fine and the micemouses?, not working fine.


Conclusion:

- None except, why twice it happened. Who will bother?


Thank you in advance.

:)

 

Sculpt comfort mouse windows 10 gestures

Hi Jacob,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing in accessing Sculpt Comfort Mouse on Windows 10.

This issue might have occurred due to corrupted/ outdated drivers, try the below and check if it helps.

Step 1: I suggest you to uninstall the mouse drivers.

• Right click on Windows key,
  select Device Manager.
• Select Device Manager.
• Expand Mice and other pointing devices.
• Right click on each of the drivers and click on
  Uninstall.

Step 2: Manually install the mouse drivers from the link below.

Refer: Sculpt Comfort Mouse

Choose the current operating system under
What operating system are you using?

Hop it helps. Kindly update the status of this issue, we will be happy to help you.

 

Issues with Microsoft sculpt comfort mouse

Hi there,

So I have the same issue with my Microsoft sculpt comfort mouse in Windows10. I have updated the driver, uninstalled it and reinstalled it and nothing seems to work.

Is there any solution? Is it a hard issue?

It would be greatly appreciated as it was a very comfortable mouse.

 

Microsoft Sculpt Comfort Mouse Windows Button Stoped Working on W10

Hi Merlin,

Welcome to Microsoft Community.

I appreciate your interest in windows 10 and also for trying troubleshooting steps to fix issue. I understand the inconvenience you faced. I apologies for your inconvenience I will certainly help you to resolve issue.

I would suggest you to install the latest drivers for
the Microsoft Sculpt Mouse and check.

Follow the link:

http://www.microsoft.com/hardware/en-us/d/sculpt-comfort-mouse

I hope this helps.

Let us know the status of the issue so that we can assist you better.



Thank You.