Windows 10: New drivers for HP printer stopped 5 computers from printing

Chiropractor office with 5 computers all running Windows 10 vs 2004 and had the CU from last Tuesday Oct. 13, 2020 installed. Monday, all 5 could no longer print to their HP Color LaserJet Pro MFP M477fnw printer. I deleted each computers Printer, add a new printer, search found a couple of versions of the printer but not the right version until I selected printer not found and searched for an older printer, where it found the proper version of the printer and I then had to tell it not to use the current driver, but to use the old driver. This worked on all 5 computers, but I am concerned that Microsoft will hit them again with bad drivers, so I need to look into how to prevent this from happening again. Unfortunately, I was working on this during business hours and had to get them running quickly. I did not take time to look up what drivers had been installed or try to uninstall the new drivers. I can check it out further on the weekend if they don't get messed up again before then.

I later checked the HP website for new drivers, and the ones they have a date in 2020, but they are the same old drivers from 2017.

I read a post on Ten Forums that mentioned Microsoft planning to block third party drivers from installing if not signed properly, but in this case the new drivers came from Microsoft, not a third party download.
Any suggestions would be appreciated.

:)

 

HP DeskJet 2630 Printer wont print saying missing driver.

Hi,



Thank you for writing to Microsoft Community Forums.



We appreciate your effort on this. We understand that when you try to print using your HP printer you get a message stating driver is missing, we will look into this for you.



Ideally, when you connect a printer to the computer, you will need to install the driver to start using the printer. As you are facing issues while installing the drivers, I suggest you to refer the steps mentioned below:



Method 1:



I suggest you to refer the steps mentioned in the article
Fix printer connection and printing problems in Windows 10 and check if that helps in resolving the issue.



Method 2: Running HP Print and Scan Doctor



As you have already downloaded the HP Print and Scan Doctor, I suggest you to run it and follow the on-screen instructions. The HP Print and Scan Doctor will analyze and resolve the issues.



You can also download drivers from HP website for
HP DeskJet 2630 All-in-One Printer.



Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

NOT PRINTING hp deskjet printer

Thanks very much for your advice I will carry out your suggestions and report back.Thanks very much for your advice I will carry out your suggestions and report back.

 

NOT PRINTING hp deskjet printer

Thanks very much for your advice I will carry out your suggestions and report back.