Windows 10: Microsoft Apps Not Loading

Hi all


After an update on Windows 10, none of my Microsoft apps seem to load. Also I can't use any USB port. The photo app also doesn't work. Even Itunes wouldn't load, so I uninstalled it and reloaded that. Now it works.


I have tried a number of things, like system check, system restore but hasn't helped at all. Also tried to repair the apps but that didn't help.


This is mega frustrating because I cannot access all my photos and now cannot load them back on from my camera.


These updates seem to stuff the computer up, I get so frustrated.


Thank you

:)

 

Microsoft Jigsaw and Solitaire apps will not load and run

Hello,

Thank you for posting your query in Microsoft Community.

As you are facing issues with Windows store download and Windows updates too, I suggest you to follow the below steps and check if it helps:

Step 1: Try clearing the Store Cache:

• Press the Windows key + R keys.
• In the Run window, type
  WSReset.exe and click “Ok”.

Step 2: Also I would suggest you to run
Windows Store Troubleshooter and check if it helps:

1. Type Troubleshooter in the
search bar and click on it from the list.

2. Click on view all and select
Windows Store Apps and click next.

3. Follow the onscreen instruction.

Step 3: Run Windows Update Troubleshooter

I suggest you to run the Windows Update Troubleshooter. Follow these steps to run Windows Updatetroubleshooter:

• PressWindows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• ClickWindows Update troubleshooter.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Step 4:

I suggest you to check if the services responsible for Windows update is running. Refer to these steps:

• Press Windows key +R, type “services.msc”
• Locate the BITS, Cryptographic, MSI Installer and the
  Windows Update Services and check if it is running.
• If not, right click on the service and click start to start the service.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

Thank You.

 

Microsoft Jigsaw Will Not Load

I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

• Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001
  

• All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
  said. These steps did not allow me to reinstall Microsoft Jigsaw.

• Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.

 

Microsoft Store App not loading

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to access Microsoft Store.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed on the PC? (Type
  winver in Windows search/Run command)

• Are you aware of any changes on the PC prior to this issue?
  

However, we can try a few steps and check.



Step 1:
Reset the Windows Store Cache

Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.



Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 2:
Run the Windows Store Apps Troubleshooter

Select the Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.



Step 3: Running PowerShell Command

1. Press Windows + X key and select Windows PowerShell (Admin).
   
2. Copy and paste this command, then press enter:
   Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
   
3. Restart PC and check.

Step 4: New user account

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.



Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator