Windows 10: Unable to put computer to sleep, the Sign In screen immediately comes up searching for my...

On my Razer laptop with the new 1165G7 processor, I have my power button set to put my computer to sleep when I press it. However, when I do, the screen goes black but then immediately the Sign in screen comes back up and the camera is searching for my face to sign in. I can press the button again and the same thing happens over and over. The same thing happens if I click the windows icon, select power, and then select "Sleep".

Also, if I close the lid which is set to put the computer to sleep, the fans continue to run and the computer does not go to sleep.

Lastly, I have the screen set to turn off after 5 minutes on battery and go to sleep after 15. Plugged in option is set to turn the screen off after 10 minutes and go to sleep after 2 hours. However, as soon as the screen turns off after the 5 minutes, it pops up the Sign in screen and sits there searching for my face again. Same thing whether on battery or plugged in.

So essentially, I can't put my computer to sleep, or even have it turn the screen off after inactivity properly.

The only work around I have found to get it to go to sleep is to disable the Windows Hello face recognition sign in, and instead go with a PIN, and then change the "Require sign-in" option for "If you've been away, when should Windows require you to sign in again?" to NEVER. I have to disable to Windows Hello first because when it is enabled, the option is grayed out and says "Windows Hello is preventing some options from being shown". The problem with this method is that if I ever lost my laptop or it was stolen, anybody can freely get in to it since it will not ask for a pin.

Finally, I never have the "When PC wakes up from sleep" option available to me no matter what I try to do under the Require Sign-in setting.

submitted by /u/dmacmilitant
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:)

 

Logon screen keeps on appearing after waking up the computer from sleep - Windows 10

Hi,

This is actually the first thing we tried. The computer comes up with a message saying:

"Authentication is required when this PC wakes from sleep. To change this go to setttings and search for Power and Sleep."

The dropdown box underneath is greyed out, and inactive.

Going to Power and Sleep leads to your first suggestion, which is a dead end.

Regards, Stewart

 

When I put my computer to sleep, the screen comes back on immediately.

* Original title: Sleep in Windows 0

my computer came with Windws 10 installed and I want to know how put my computer to sleep. Currently, when I put it to sleep, the screen comes back on immediately. The sleep mode has been working fine for the two months that I've had it, but suddenly this
morning, it no longer works.

 

Computer wakes from sleep immediately after putting to sleep

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that the computer wakes up immediately after putting to sleep.

There could be several reasons for the computer not going to sleep mode. To determine which device is causing this, we can run a simple command and check the reason why the computer woke up from sleep mode. To do this refer the steps mentioned below:

1. Type command prompt in the
   search bar on the Taskbar.
   
2. Right click on the command prompt icon and select
   Run as administrator.
   
3. Now, paste the following command and hit Enter:
   powercfg lastwake.
   
4. Share the results of the command.
   

The above command should let us know the device that is preventing the computer going into sleep mode.

Let us know the results and we will help you further.

Regards,

Nikhar Khare

Microsoft Community - Moderator