Windows 10: Not able to login after October 2020 udpate

Discus and support Not able to login after October 2020 udpate in Windows Hello & Lockscreen to solve the problem; After installing the October 2020 update, I no longer have a string on my logon page to input my password. Instead, I have a tiny text button that... Discussion in 'Windows Hello & Lockscreen' started by Dan Ritchie, Oct 21, 2020.

  1. Not able to login after October 2020 udpate


    After installing the October 2020 update, I no longer have a string on my logon page to input my password. Instead, I have a tiny text button that reads "sign in"


    Clicking on it prompts me that "I need the internet for this" Clicking retry fails. Clicking cancel takes my back to the same page.


    I cannot logon to the internet from the login page. I need to complete additional steps, such as accepting service terms and conditions where I want to connect.


    Actually, I'm not always online, so this is really bad.


    My computer was basically a brick at this point.

    :)
     
    Dan Ritchie, Oct 21, 2020
    #1
  2. Aaron_Sum Win User

    Not Able to login

    Hi,

    Thank you for posting to Microsoft Community.

    Please confirm the following things for me.

    1. Is your system connected to the internet? You can check this through the network icon at the bottom left corner of your login screen.
    2. What error message are you receiving when you login with your Microsoft account?

    I would suggest you to login to
    http://login.live.com/
    with your Microsoft account and check if you are able to sign-in with your credentials.

    If you are able to sign-in with your Microsoft account on the live website, you can follow the steps in this article to ‘Start
    your PC in safe mode in Windows 10
    ’, kindly follow the steps in the section ‘From the sign-in screen’ and check if you are able to login to your system.

    We await your response.

    Aaron Summith

    Microsoft Community – Moderator
     
    Aaron_Sum, Oct 21, 2020
    #2
  3. Arun B J Win User
    Can't login to new computer w/Windows 10

    Hi,

    Thank you for your reply.


    • Are you able to login to Microsoft Account on Web?

    • Have you installed any language pack?
    I suggest you to follow the steps below and check if it helps.

    Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

    Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Oct 21, 2020
    #3
  4. Not able to login after October 2020 udpate

    October 2020 Build 19042 is officially released

    Microsoft have officially released October 2020 Build 19042 to-day.

    Further information can be found
    here
    .
     
    Ian Mosley, Oct 21, 2020
    #4
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Not able to login after October 2020 udpate

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