Windows 10: Windows 10 freezes at random

Hello everyone

I have built a new PC a couple of weeks ago and I'm experiencing following problem when using Windows 10 (and only Windows - I have a parallel Linux installation which works flawlessly).

Every once in a while, seemingly at random (can happen 3 times in an hour or once in multiple hours) my computer freezes requiring a hard reset to get back to life. I noticed it when playing some games (like Kingdom Comes Deliverance), but also when browsing web on Chrome (even with one, empty card open).

If it happens while I see my mouse cursor, I can move it around for a couple of seconds, however the moment I click on anything, or press any button on my keyboard, it goes completely unresponsive.

I have following specs:

CPU: AMD Ryzen 5 3600 (not OC)

Motherboard: ASUS TUF GAMING B550M-PLUS (WI-FI)

BIOS: 1004 (newest)

RAM: Corsair CMK16GX4M2D3600C18 DDR4-2133 / PC4-17000 DDR4 SDRAM UDIMM (2x8GB running at 3600mhz)

GPU: NVIDIA GeForce RTX 2060 (with newest game ready driver)

System drive: Samsung SSD 970 EVO Plus 250GB

System: Windows 10 Pro 20H2 build 19042.572


I ran an OCCT test with no errors detected and a RAM test with Windows Memory Diagnostic Tool - also no problems found.

Can anyone suggest how I can diagnose and fix the problem?

Thanks in advance!

:)

 

Windows 10 (Pro 64bit) randomly freezes

Thank you for the information, Neil. To address your concern regarding the random freezes that's happening on your computer, we suggest performing the steps below, and check if the experience will be the same:

• Sign in using an administrator account in your Windows 10 computer.
• Disable or uninstall any anti-virus that you've installed to prevent it from interfering with the upgrade to Windows 10.
• Reinstall Windows 10.

Let us know the outcome of the troubleshooting procedure for us to assist you further.

 

Random freezes or shut downs

Hrrmmmm... but wouldnt formatting and reinstalling windows fix the issue since the virus/trojan/spyware isnt on the system any longer?

 

Random freezes or shut downs

Completely random freezing/shutdowns on a system with no recent hardware changes, and hard drive, memory, and PSU fine, usually means a software issue (file corruption or malicious software). I suggest following DavidV's recommendations.