Windows 10: Windows 10 install from download does not pick up purchased upgrade to Pro

I have to reinstall Windows 10 Pro on my laptop after a SSD failure and not being able to reload from my image backup. I downloaded an image for Windows 10 2004 and installed from that onto the new SSD. I used my Microsoft account. Win10 shows as the home edition with a digital license. The laptop and the Windows Pro upgrade both show in my Microsoft store account as purchased in 2017. I cannot figure out how to get the purchased Pro upgrade to apply to my current installation.


I was able to get through to Microsoft support, but was having major communication problems. The call was cut off and I have not been able to reach them again. The help/chat robot says it is having trouble setting up a callback.


Thanks for any help,


Joe

:)

 

Can't upgrade from Windows 10 Home to Pro

Hi Bill,

Thank you for posting your query in Microsoft Community. We apologize for the inconvenience caused and will assist you in the best possible ways.

I suggest you to download and create an installation media for Windows 10 Pro form the link provided below:

Download Windows 10

After the installation media is created, suggest you to upgrade to Windows 10 Pro from the installation media. When the upgrade asks for product key, enter the product key purchased for Windows 10 Pro. If it does not accept, suggest you to skip the activation
step. After the Operating System is installed, suggest you to activate by phone by following the steps below:

• Press “Windows key + R” and type “slui 4” and press Enter.
• Select the Region from the list and click Next.
• Call the Toll-Free number provided on top and can activate via phone.

Hope this helps. Keep us posted on the status for further assistance.

 

Clean Windows 10 (?PRO?) install

I have bought a legit "Windows 10 Pro" key of a key website. It is legit since i'm currently using it for over a year now. I currently have Windows 10 Pro installed on my PC and I want to do a clean install. I just can't find the windows 10 Pro download in the tool. But if i could use a windows 10 pro key with a normal windows 10 install, I'll be good to go.

 

Clean Windows 10 (?PRO?) install

Where exactly did you get this "windows pro" key from? If it's off eBay or something, then perhaps you've been sold a dud key. Also, it's not clear if you mean you bought windows 10 pro or an earlier version of windows as there's no such thing as "windows pro".

Do you have an Windows 7 or 8.1? If so, install that, download the ISO with the media creation tool and burn it to disc. Then run it as an upgrade. After that, the components hash of your PC will give you a digital entitlement for a clean install, so just bought off that disc, wipe the partitions and install it clean. It will auto activate over the internet once installed.