Windows 10: PC Stuttering

Hey all,

So I have just setup a system for my kiddo using a combo of some old & new components, with a fresh Windows install. Unfortunately it is suffering from annoying stutters when moving the mouse when doing basic things like loading an average webpage or watching a YouTube video, even though CPU, RAM, GPU are underutilised. Surprisingly, I was able to play Apex Legends on high settings without major problems, other than the slight stutters from time to time when moving the character using the mouse. The game was butter smooth otherwise. So the system seems to be more bothered by loading a web page than running a game, whatever that means.

I have run WhySoSlow and LatencyMon. WhySoSlow identified an issue with BIOS & Chipset behaviour, stating highest measured SM BIOS interrupt or other stall being 174 microseconds. LatencyMon has similarly identified that the system can't handle real time audio. I have attached LatencyMon logs.

Can anyone help with any suggestions on what else I can try to resolve this?

Thanks for any help!

What I have already tried:
- Updated BIOS to latest version
- Tried using both standard drivers that Windows 10 installs, and also updating chipset, audio, etc drivers from ASRock website even though they are quite old
- Reinstalled Windows 10
- Physically removed the GPU and re-installed Windows 10 using only on-board VGA
- Changed wireless mouse
- Changed wireless mouse dongle between USB2 & USB3
- Changed wired keyboard
- Disabled CPU throttling in power settings
- I've tried running WIndows Performance Analyzer, but I don't really know what I am looking for. Did not see anything that sticks out
- Had a look in BIOS to ensure CPU was not being throttled. Checked other settings - nothing stuck out to me, but I'm not an expert.
- Checked mobo, CPU & GPU temps - all good.
- Wanted to test running in safe mode with networking, but unfortunately my keyboard (Anne Pro 2) will not work when Windows goes to the troubleshooting menu/screen.

My hardware:
Mobo: ASRock Z87M Extreme4
CPU: Intel Core i5 4670K. No overclocking.
RAM: 8GB of DDR3. No overclocking.
PSU: EVGA 650W
GPU: GeForce RTX 2060 (I did try physically removing this card and re-installing Windows again using on-board VGA, with no change) No overclocking.
Peripherals: Wireless mouse and wired keyboard

:)

 

FPS drops below 10 every couple of minutes

Very interesting. Our default suggestion list for fighting stutter becomes more interesting.

 

PC Build Steps

Ok just because I like steps i am going to create some steps. Please give me the stamp of approval/disapproval

• Install system in case
  • Remember to connect SSD and optical to same SATA ports on motherboard
• Turn on PC
• setup HDD
• run blend test in prime95 for 30-60 min
  • run realtemp at the same time

• While in Prime95 test
  • if CPU goes above 70c in RealTemp, I have a leaky CPU
  • if my system locks up or blue screens, there is an instability in the system somewhere
  • if my system does not lock up or blue screen, my CPU is not damaged and I am in the clear!

What do you guys think??

 

mouse stuttering

Hello,



Thank you for writing to Microsoft Community Forums.

1. Are you aware of any changes made on your PC, prior to this issue?
   
2. Are you using a wired or a wireless mouse?
   
3. Also let us know the troubleshooting steps that you have tried to fix this issue?
   
4. What is the make and model of your mouse?
   

I understand that it can be disappointing to notice 'mouse stuttering' even in the new mouse. We will look into this for you. Please reply with the answers to the questions below so that we can assist you with appropriate troubleshooting steps.



However, you may refer this article on Mouse, touchpad, and keyboard
problems in Windows and check if it helps.



We await your response.



Hope it helps.



Sandeep Kumar M

Microsoft Community - Moderator