Windows 10: Computer freezes randomly and will sometime give me a BSOD BAD_POOL_CALLER c2

Discus and support Computer freezes randomly and will sometime give me a BSOD BAD_POOL_CALLER c2 in Windows 10 Installation and Upgrade to solve the problem; Hello, My computer is roughly 8 years old except for the video card that I upgraded back in April to a NVIDIA GeForce GTX 1650 Super. For the last... Discussion in 'Windows 10 Installation and Upgrade' started by LaurentFoulonneau, Oct 28, 2020.

  1. Computer freezes randomly and will sometime give me a BSOD BAD_POOL_CALLER c2


    Hello,



    My computer is roughly 8 years old except for the video card that I upgraded back in April to a NVIDIA GeForce GTX 1650 Super. For the last couple of weeks, it is randomly freezing.

    I'm forced to turn it off and then back on. Once in a while I will get a BSOD.

    It is so random that it can crash 3 times in less than an hour and then nothing for few days. Whatever I do, I cannot reproduce a pattern.

    I've tested it using mem86, Windows Memory Diagnostic, FurMark and 3D mark with no problem. The CPU and GPU temperatures are all good.

    I bought a new SSD 2 weeks ago and re-installed windows 10 but this did not change anything.



    When the system freezes, I don't get any error message and no dump file, so I’m unable to get to the root cause of this problem.



    For the last BSOD, I checked the dump file and the error code was as follows:

    BAD_POOL_CALLER c2

    The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.

    Arguments:

    Arg1: 0000000000000099, Attempt to free pool with invalid address or corruption in pool header

    Arg2: ffffe483a3ae3da0, Address being freed

    Arg3: 0000000000000000, 0

    Arg4: 0000000000000000, 0



    I’m suspecting that the BSOD and system freezes are related but cannot be sure.

    Is it possible to get a dump file from the "simpler" system freeze?

    I don’t know if this is a hardware or software issue.

    Any help to get to the bottom of this would be definitely appreciated.



    I’m running Windows 10 Home x64 Build 19042.572

    CPU is an i5-3570k

    GPU is a NVIDIA GeForce GTX 1650 Super

    I have 8 GB of RAM

    3 HDD and 1 SSD. Windows is installed on the SSD.

    I’m using the latest version of BitDefender.

    :)
     
    LaurentFoulonneau, Oct 28, 2020
    #1

  2. Windows 10 freezes randomly


    I had already tried turning off fast startup, to no avail.
    Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin
    I had tried that as well... no result.
     
    Mountain Dew, Oct 28, 2020
    #2
  3. Computer randomly freezes

    I have followed all the steps suggested.

    First, there were no minidump files, because I formatted the computer two days ago and since then, it just freezes (stops totally responding) but had no BSOD.

    The rest: driver view report, system information file have been uploaded on onedrive -

    OneDrive
     
    Chris 2111, Oct 28, 2020
    #3
  4. Computer freezes randomly and will sometime give me a BSOD BAD_POOL_CALLER c2

    Windows 10 freezes randomly

    Hi,

    To better assist you regarding Windows 10 which freezes randomly, please provide the following:

    • Which is the last Windows update build you've applied to the computer?
    • Are there any third party applications that are currently installed?
    Furthermore, we suggest that you do a BIOS update to your computer. Here are the steps:

    • Check the motherboard manufacturer's website to find the specific model of your motherboard.
    • Go to the computer manufacturer's website.
    • Look for the computer model that you're using.
    • You should find any available BIOS update.

    Let us know how it goes.
     
    PreciousLeb, Oct 28, 2020
    #4
Thema:

Computer freezes randomly and will sometime give me a BSOD BAD_POOL_CALLER c2

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