Windows 10: Two-finger scrolling stops randomly

Computer/Laptop: Samsung NP350V5X-S01IN

OS: Windows 10, latest updated.

Touchpad: Synaptics Touchpad V7.5

The two finger scrolling function stops randomly and comes back after restart. All my settings are ok. Someone please suggest something, it's so annoying.

submitted by /u/tduality
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:)

 

Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

http://www.dell.com/support/home/us/en/19/product-support/product/xps-15z/drivers


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

two finger scroll stopped working

Original Title: two finger scroll

on 7-30-16 an automatic update for ASUS installed....once again my two finger scroll stopped working. Read through and tried solutions posted after the windows 10 upgrade issue with same problem. Nothing I tried works, under 'mouses' ELAN body is blank,
so I cant even repair it. Clicked on ELAN in 'programs' to see if it could repair, no button! Clicked on help links, found nothing but sales stuff for ELAN.

ASUS touchpad or smart gesture not even listed in my programs list.

I can't figure it out, did a system restore (this update was NOT listed on 'latest updates' to uninstall from there) and the touchpad was back to normal.....for a few minutes, until it auto installed again....grrrr.......

Help please!

 

Can't scroll with 2 fingers after upgrades to Windows 10

Hi Dan,

• What do mean by unable to scroll with 2 fingers?
• Are you using a mouse with the device?
• What are the troubleshooting steps that you have already tried?

Please revert with answers so that we can diagnose and provide steps.