Windows 10: MAG 15 has long white screen and uncalibrated touchpad during startup.

I recently got a new MAG-15, that was working fine the first day. However, on the next day, problems started to occur during startup. Before I can log in to my device, there is a 1 to 2 second white screen that appears.


When the white screen finally passes, the mouse is very uncalibrated and does not work properly. When the log in screen finally appear, everything works normal. These problems only appear during start up, and other than that there are no problems.


Here is a video https://imgur.com/a/JFRY0X3

:)

 

white screen after startup with cursor

Hello Steve,

We still can't identify the possible causes of this white screen issue during startup. For us to isolate and assist you better with this issue, kindly answer the following questions:

• Have you made any recent changes to your computer prior to the issue?
• Have you tried removing any external plugged in devices (except mouse, keyboard, and internet connection) before rebooting? If you still haven't, you may give that a try and check if issue persist.
• What other troubleshooting steps have you tried so far?

We look forward to your reply.

 

Can't get GPU-Z to start with Windows 8.1 startup

I'm not sure how to do that. Could you list the steps for a noob?

 

Touchpad

Hi Denise,

To address your concern, we suggest that you check if the touchpad is enabled in Mouse Properties.

Please follow these steps below to check the status of the touchpad.

• Click Start and choose Settings.
• Click on Devices. Choose Mouse & touchpad. Scroll down to the bottom of the screen and click
  Additional mouse options.
• The Mouse Properties window will open. Click the tab furthest to the right (ELAN
  or Device Settings).
• Under Devices, check if your touchpad is disabled. If it is disabled, click the touchpad to select it and then click
  Enable.

Let us know how it goes.