Windows 10: Bluetooth headset INPUT DEVICE only shows the Hands-free AG option, but not stereo.

HELP RE BLUETOOTH HEADSET ON SURFACE PRO 7

Hi everyone need your help. I have a Surface Pro 7 on Windows 10 64 bit. I've been using my Soundcore Liberty Air 2 Bluetooth headset with it. Here's the scenario

- successfully paired to my Surface
- OUTPUT device is selected as Soundcore Liberty Air 2 Stereo this is correct
- however, the only available INPUT device is the Soundcore Liberty Air Hands free AG audio aside from the Surface default mic which is Realtek, and not the Soundcore Liberty Air 2 stereo. This is definitely not right.

Because of this my microphone voice quality is very very bad when I try to use my Bluetooth headset microphone. I've been reading and it's clear that there should also be an option for Soundcore Liberty Air 2 Stereo on the INPUT device selection. However I really cannot get it to appear.

:)

 

Bluetooth headset will only show as hands-free device, but not stereo.

I'm using SkullCandy Crusher headphones with a dell windows 10 PC. They were working before I went on vacation.

Before vacation, in the sound control panel the headset would show up twice, one as stereo, and one as hands-free AG. I would have the Stereo one as my default sound device. In the Bluetooth settings it would show connected as voice and music.

Now in the sound control panel, only the hands free AG shows up, and only voice in the Bluetooth settings.

I guess I understand the hands-free mode is meant for phone calls, and the audio sounds awful for anything else.

What changed?

I've tried extensive googling, but can't find a solution to this specific problem.

 

Bluetooth headset will only show as hands-free device, but not stereo.

I've tried all of these from previous google searches, and it was not caused by an update, my last update was before the issue.

Let me clarify, my headset will pair, and work, but only in the Hands-Free AG mode. The Stereo option no longer exists.

In Bluetooth settings it only shows as "Connected voice", where as before it showed voice and music.

I'm loosing me mind.

 

Bluetooth Headset - Windows 10 - appearing as Bluetooth hands-free

I recently bough the following product from Amazon:
https://www.amazon.co.uk/gp/product/B019ZEHA36/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

Essentially it works in terms of connecting etc and bonding via Bluetooth.

The issue lies with windows picking this up as a Bluetooth hands-free device, see icon below.
Hands-free ICON

This I think is part of the problem, furthermore, under sound control there is the following options, Stereo and Hands-free.
Playback devices

Please for the time being ignore that the headset is disconnected.

Under recording devices its the following: Recording devices

Putting all of this together I have the following options:

• use the Handsfree option but suffer with low quality sound through headset (channel 1)
  
• Use the Stereo as default - which means good quality sound (channel 2) - but also means that the device no longer has any Mic associated with it.
  

Furthermore, searching across the web, it was noted to disable hands free "under services, under device manager". However this just means that it defaults to the Stereo every time and the hands free (which includes a Mic) does not work.

I have also connected a USB blutooth device (running V10) as supposed to the internal, but still not luck. I have re-installed the device multiple times with reboots and removing it from devices.

Please can someone help here with any suggestion, I am very close to just returning this item as its not working properly...