Windows 10: Mouse and keyboard lock on Windows 10 on HP envy and Dell Optiplex 790

It seems that after the most recent update of Win 10 my PCs randomly lock up the keyboard and mouse on both my HP Envy and Dell Optiplex 790.

It has gotten to the point that it is impossible to finish any work without having to restart .

:)

 

Deployment Issue - MDT 2013 / OptiPlex 790 / Driver Injection


I'm trying to successfully deploy Windows 10 on a Dell OptiPlex 790 in my lab environment in order to push Windows 10 out to several of these PCs currently in production. Despite the fact that Dell does not offer a driver pack for Windows 10 for the 790, an upgrade to Windows 10 using the Windows Update method works fine; however, when I run a LiteTouch install, the keyboard and mouse do not work unless I am using a PS2 keyboard and mouse.

Upon further investigation, I found that the "USB Root Hub" device drivers are not properly installed on the deployed OptiPlex 790. My steps for a solution thus far have produced no meaningful results. I have tried the following:

1. From a working installation of Windows 10 on an OptiPlex 790, performed a full driver backup/export and imported into MDT 2013 Out-of-Box Driver folder for model-specific-injection task sequence. After deployment completed successfully with 0 errors and 0 warnings, the drivers are still not loaded and keyboard/mouse are nonfunctional.

2. Created an application package to silently install Intel Chipset during the LiteTouch OS installation, which includes the proper USB drivers for the OptiPlex 790. Results are the same; yet if I run the install after deployment, the drivers are installed successfully.

I'm just about out of ideas on this one, but I KNOW there has to be something that can work. It doesn't make sense that a manual install of the chipset can produce positive results but the same cannot be said for a LiteTouch deployment.

Any help or useful input on this would be greatly appreciated! Thanks.

 

DELL OPTIPLEX 790 USB Ports Problem

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the concern as you are unable to use mouse and keyboard on your PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed on the PC? (Type
  winver in Windows search/Run command)
• Did you try connecting them to the different USB port?
• Are you aware of any changes on the PC prior to this issue?

Refer the article to Create a system restore point and
then proceed with the below steps.

Step 1: Uninstall and reinstall the USB controller

1. Press Windows + X key
   and select Device Manager from the context menu.
   
2. Spot and expand the “Universal Serial Bus controllers”.
   
3. Right click on the USB Composite Device driver and select
   “Uninstall”
   
4. Check the box beside “Delete the driver software for this device”
   
5. Restart the PC and then plug in the keyboard and mouse.

Step 2: Disable USB selective suspend

1. Press Windows + R key to open
   Run command.
   
2. Type control panel and click
   OK.
   
3. Now change the category to
   Small icons for View by.
   
4. Click on Power option. Click on Change plan settings
   
5. Click on Change Advanced power settings, then expand
   USB settings.
   
6. Now expand USB selective suspend setting.
   
7. Select Disabled from the drop-down menu.

If the PC is running Windows 10, then we can suggest you a workaround because the Dell OptiPlex 790 has drivers for Windows XP, Vista, 7 & 8 operating system. Then download the
Chipset and Serial ATA driver available for Windows 8/7
operating system and install in compatibility mode.

Let us know the results. If the issue persists, we will certainly assist you further.

Aditya Roy

Microsoft Community – Moderator

 

Graphic Card on dell optiplex 790

Hi Faiz_Hussain,

I am Jaspreet Singh an independent advisor.

Yes a 1050ti can be added to dell optiplex 790 if you are ok with increasing the power supply.

Dell boards have a great discussion on this very topic do give it a look here please :

https://www.dell.com/community/Optiplex-Desktop...