Windows 10: Win 10 - power issues in shutdown and hibernate

Hello community


My laptop has been having below described issues for over 6 months. I have uploaded the system data. Kindly refer and assist to resolve the issue.


What happens: Below are the issues experienced, though randomly but occurs frequently.

1. Sleep - unable to awake from sleep, Windows freezes may be shut down and laptop has to be restarted.
2. Hibernation - At the end of hibernation process power light should turn OFF as expected, however it stays ON though power supply to connected mouse has been turned-off. Eventually I press power button to turn off the laptop. Upon restarting, OS will boot as normal instead of resuming to earlier state.
3. BSOD with error 'Thread Stuck In Device Driver' - Has been occurring only recently since a month. Not frequent compared to above issues. Not occurred after manually updating display drivers from AMD's website, hopefully resolved.

Action Taken: Until now following steps have been actioned expecting the issue to get fixed forever. Generally observed that issue starts recurring after a while.

1. System formatted and fresh install of Windows
2. Windows updated to the latest, done multiple times.
3. All drivers have been updated to the latest available, done multiple times.
4. Actioned tweaks as found on various online forums none helped.

Zip file at below link contains data on msinfo32, event viewer and minidump captured today.

https://1drv.ms/u/s!AtiE-gjEZp67g1s2Ti9LxIDp1T8W?e=MlD0Vh

Kindly review and let me know what can be done.

:)

 

Desktop Shutdown and Standby/Hibernate Icons

I discovered some time ago a simple means of adding two desktop icons to cover Shutdown and Standby/Hibernate. I now use these icons all the time as it avoids using the Start procedure, which I never use at all unless I wish to Restart immediately after shutdown. Even then, I tend to use my desktop icons. Just close the browser, click the desktop icon and it is done.

On your desktop, right click the free space, then click new shortcut, you get a Wizard, copy/paste the command for the location type from one of the below commands (in this case, %windir%\System32\rundll32.exe powrprof.dll,SetSuspendState ). Then click Next. You are asked to give it a title - Standby, Hibernate or Shutdown, I suggest using "Standby/Hibernate", click Finish.

Shutdown: %windir%\System32\shutdown.exe -s
Reboot: %windir%\System32\shutdown.exe -r
Logoff: %windir%\System32\shutdown.exe -l
Standby: %windir%\System32\rundll32.exe powrprof.dll,SetSuspendState
Hibernate: %windir%\System32\rundll32.exe powrprof.dll,SetSuspendState Hibernate
I have listed Hibernate for reference only, as the Hibernate desktop icon does not work for systems reasons, Hibernate can only be achieved by manually using the Power Options properties panel.

Use CNTRL+C to copy and CNTRL+V to paste.

Hibernate is automatic if the Hibernate box is checked in the Power Options properties panel. If the box is not checked, then Standby is automatic. You have to select this box to give you the option you want.

Standby is more convenient if you are using the PC constantly, it is a quicker recovery, but has a power trickle. For long periods of absence, use Hibernate, it is much slower in recovering, but effectively shuts your computer down.

The Power options panel is found by Control Panel>Power Options>Hibernate.

The two desktop icons created can be changed by Right clicking the icon then Properties>Change icon>Browse>Windows 32>shell32dll>select icon>OK>Apply>OK
You now have two brand new icons on your desktop for Shutdown and Standby/Hibernate. It works a treat.

My icons are :-

 

shutdown/hibernate issue on windows 10

Hi,

Glad to know that Fast Startup helped you to resolve the issue.

But still as you are facing issue with Hibernate I suggest you to follow the bellow steps to resolve the issue.

Follow the bellows steps and check if you are able to enable Hibernate option on Windows 10.

1. Press Windows + R keys on the keyboard to launch RUN dialog box.

2. Type powercfg.cpl and press Enter. It will open Power Options window.

3. Now click on Choose what the power buttons do link given in left sidebar.

4. Then click on Change settings that are currently unavailable link given at the top and scroll down to bottom.

5. You'll notice that Hibernate option is unchecked. Enable the option and apply the changes.

6. After performing above steps, check if you are able to Hibernate Windows 10.

For reference:

How to disable and re-enable hibernation - Windows Client

Hope this helps in resolving the issue. If issue persists, do get back to us. We will be happy to assist you.

Thank you.

 

I can't seem to find the hibernate feature in Win 10.

Hi Coolsm,

You need to enable it in Power options first, then you will see it under Power button.

Here are steps to enable Hibernation.

• Type Power Options in Search. Click on it to open.
• Then on the left side click on Choose what power button does.
• Click on Change settings that are currently unavailable.
• Select Hibernate under Shutdown settings. Click on Save changes.

Hope this helps in resolving the issue with enabling Hibernate option. If the issue persists, do get back to us. We will be happy to assist you.

Thank you.