Windows 10: Upgraded from Windows 8.1 Home to Windows 10 Home and it brings me to a gray box that says...

Discus and support Upgraded from Windows 8.1 Home to Windows 10 Home and it brings me to a gray box that says... in Windows 10 Installation and Upgrade to solve the problem; My husband updated his Windows 8.1 Home to Windows 10 Home and now he's unable to access his computer. Whenever he turns it on it brings him to what... Discussion in 'Windows 10 Installation and Upgrade' started by Binewskio, Nov 27, 2020.

  1. Binewskio Win User

    Upgraded from Windows 8.1 Home to Windows 10 Home and it brings me to a gray box that says...


    My husband updated his Windows 8.1 Home to Windows 10 Home and now he's unable to access his computer. Whenever he turns it on it brings him to what looks like the login screen, it displays his name, he clicks on "login" and it brings him to a gray box that says "Microsoft Account" the rest of the box is blank and there isn't any option to enter in any information of any kind. The only option is to click on the virtual "power" button on the bottom right side of the screen that gives the option to shut down or restart the computer.

    When he enters safe mode he gets the option to restore his computer but unfortunately he has no restore point and when he tries to access BIOS, nothing happens.

    Before he tries a new installation and loses everything on his computer does anyone have any recommendations? Have you run into this issue before? How did you fix it?

    :)
     
    Binewskio, Nov 27, 2020
    #1
  2. Monk.e83 Win User

    Unlocked Realtek HD Audio Drivers Windows 7 & 8 (With Dolby Digital Live and DTS Interactive)

    DTS supported natively by Windows 8/8.1 and it should work on windows 10 too just DDL require to unlock your driver .
     
    Monk.e83, Nov 27, 2020
    #2
  3. Nordic Win User
    Windows 10 upgrade problem, no input accepted

    I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

    After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

    I will list some, or hopefully all, of the troubleshooting steps I have tried:
    • Move keyboard and mouse to different USB ports.
    • Try different keyboard or mouse.
    • Restart computer, repeatedly.
    • Google for related issues.
    • Update Bios, because why not.
    • Create boot media and revert to windows 7.
    The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

    Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.
     
    Nordic, Nov 27, 2020
    #3
  4. Upgraded from Windows 8.1 Home to Windows 10 Home and it brings me to a gray box that says...

    windows 7 8 or 10

    Windows 10 is great I think. Windows 8/8.1 was not really desktop friendly without a start program (start8). Windows 10 brings back the start bar with some windows 8.1 flare.
     
    brandonwh64, Nov 27, 2020
    #4
Thema:

Upgraded from Windows 8.1 Home to Windows 10 Home and it brings me to a gray box that says...

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