Windows 10: Blue screen help - .dmp files attached

Discus and support Blue screen help - .dmp files attached in Windows 10 BSOD Crashes and Debugging to solve the problem; Just put together a new PC and have been getting random blue screens. Zipped DMP files Any thoughts? Thanks! Nick... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by NickJ2, Nov 27, 2020.

  1. NickJ2 Win User

    Blue screen help - .dmp files attached


    Just put together a new PC and have been getting random blue screens.


    Zipped DMP files


    Any thoughts?


    Thanks!


    Nick

    :)
     
    NickJ2, Nov 27, 2020
    #1
  2. Roan T Win User

    Blue Screen

    Hi,





    Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
    would like to know more about the issue. Please clarify the following:

    • Did you get a STOP code?
    • Did you install any hardware or driver recently?



    For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
    article and simply follow the steps.



    Feel free to contact us if you need further help.
     
    Roan T, Nov 27, 2020
    #2
  3. Help: Windows 10 Blue Screen SYSTEM_SERVICE_EXCEPTION (Netio.sys)

    Dear Mr.Jefferson,

    your reference as below:

    • Have you made any changes on your computer prior to this issue? -> No. i have not made any change on my PC prior this issue.

    • Aside from getting the dump file, did you perform any troubleshooting steps? -> i tried update all driver to news version, check all hardware , uninstall some hardware and software unnecessary. tried clean register with CCleaner software.
      But all my PC still happen Blue screen errors sometime

    "we suggest following the methods in this article to troubleshoot blue screen
    errors." ->
    I will try again with clean boot.

    After i tried all methods as you suggest, the blue screen errors happen when i use Microsoft Edge.

    Dump File 090317-22906-01.dmp

    Crash Time 03/09/2017 3:17:37 CH

    Bug Check String SYSTEM_SERVICE_EXCEPTION

    Bug Check Code 0x0000003b

    Parameter 1 00000000`c0000005

    Parameter 2 fffff808`00af0918

    Parameter 3 ffffb581`65bc4ff0

    Parameter 4 00000000`00000000

    Caused By Driver NETIO.SYS

    Caused By Address NETIO.SYS+10918

    File Description Network I/O Subsystem

    Product Name Microsoft® Windows® Operating System

    Crash Address ntoskrnl.exe+16c560Could you please support to me this problem ?

    Thank you.
     
    TRINH THANHTUNG, Nov 27, 2020
    #3
  4. Remon Ont Win User

    Blue screen help - .dmp files attached

    Startup Blue Screen

    Hi Jon,

    Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

    • Outdated device software drivers
    • Corrupted Windows update system files
    • Software/Security conflicts

    We would like to know some information:

    • Did you get any blue screen stop error codes?
    • Have you tried booting in Safe mode?

    We suggest that you check this
    article
    about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

    We will wait for your response
     
    Remon Ont, Nov 27, 2020
    #4
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Blue screen help - .dmp files attached

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