Windows 10: trying to find my cd-rom drive

Hello. I can see the cd-rom drive on my HP Probook 450G2 but I cannot figure out how to open the drive and play an installation disk needed to set-up a printer? I don't see a cd-rom drive when I go to This PC or when I go to File Explorer\Disk Management. I have a C drive, a D: Recovery Image and E: HP Tools. That's all I see?


On the right side of the computer there looks definitely a cd-rom drawer but heck if I can figure out how to open it? Thanks for your help.

:)

 

DVD/CD Drive Saying CD-Rom

My Dvd drive is listed in my device manager however it is set as cd rom in the description, it also wont open and is not set as my default drive, any suggestions?

windows 10 if that changes anything

 

CD-ROM Drive Info.

Hi Dan,

What's the make and model of your CD/DVD Drive? Some manufacturers put a sticker on the device where the speed and other relevant information are indicated. However, you may look into the System Information of your PC to get more details about your CD-ROM.
If the information is not available, then we suggest that you check the details from the manufacturer's website.

To check in System Information:

• In the Cortana search, search for System Information and open it.
• Under System Summary, expand Components by clicking the
  + sign.
• Under Multimedia, click CD-ROM.
• Look for the burning speed of your CD-ROM in the left pane.

If the burning speed is not indicated, then we suggest that you visit its manufacturer's website for more information about the device.

Let us know if you need further help.

Regards.

 

Problems with CD-ROM drive after upgrading to Windows 10.

Hi Karen,



Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.



I understand your concern about accessing the CD-ROM drive on Windows 10.



Do let us know the following to assist you better with this issue:

• 
  Have you made any changes to the operating system prior to this issue?
  
• 
  What exactly happens when you try to access CD-ROM drive?
  
• 
  Were you able to see any error message/ error notification with this issue?
  

• Have you connected the drive to your computer and check if it is detected in Device Manager?

I suggest you to try few of the below troubleshooting steps and check if it helps.

Step 1: If the drive is being detected in Device Manager try the below to update the drivers:

• • 
    Right click on Start button and select
    Device Manager.
    
  • 
    Expand DVD/CD ROM drives, right click on the drivers and click on
    Update driver software.
    
  • 
    Restart the computer and check if the issue persists.
    

Step 2: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device Troubleshooter.

Hope it helps. Reply to the post with an updated status of this issue and required information for further assistance.