Windows 10: Touchpad and keyboard backlight problem after system reset

Discus and support Touchpad and keyboard backlight problem after system reset in Windows 10 Ask Insider to solve the problem; Hi everyone! I love my Asus UX31A Zenbook, but I think because of its age, it didn't like me resetting it yesterday. Maybe you guys have some... Discussion in 'Windows 10 Ask Insider' started by /u/hendlang, Nov 29, 2020.

  1. Touchpad and keyboard backlight problem after system reset


    Hi everyone! I love my Asus UX31A Zenbook, but I think because of its age, it didn't like me resetting it yesterday. Maybe you guys have some experience or ideas of how to solve my problems?

    I'm running Win10 on my Zenbook but since a reset these functions are gone:


    1. I can't change the scrolling direction of the touchpad So far I've tried to change the registry entry "FlipFlopWheel" but that only change the scrolling direction of my mouse. Unplugging the mouse and changing it then didn't do anything to the touchpad either. Uninstalling and reinstalling the driver didn't help.


    2. I can't turn off the keyboard backlight. The Fn buttons simply don't do anything. They work for most other functions still but not for the keyboard backlight or touchpad disabling. I have uninstalled the driver and restarted the computer but nothing changed. The mobility centre doesn't offer the option to turn off the backlight there.

    I tried to find the old Asus Software that was on it originally because I remember to at least have been able to change touchpad settings there, but I couldn't find it online so far.

    I have also tried to download MyAsus but my laptop can't run a driver needed for it.

    Any ideas are appreciated!

    submitted by /u/hendlang
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    :)
     
    /u/hendlang, Nov 29, 2020
    #1
  2. Naresh_K Win User

    ASUS touchpad and keyboard problems

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I would recommend you to reset the drivers for your keyboard. To reset the drivers, please follow the following steps:



    1. Right click on the start button and open Device Manager.
    2. Under Keyboards, you will find Standard PS/2 Keyboard.
    3. Right click on it and click on uninstall.

    Then restart your computer which will reset the drivers.



    Note: If you find multiple options under keyboards, uninstall the drivers for all the options listed (only under keyboards category) and restart your computer. Also you can follow the same steps to fix the issue with your touchpad
    (if it still persist). Touchpad drivers will be posted under Mice and other pointing devices.





    Hope it helps.



    Let us know if you got the help you needed by clicking Yes or No.



    Naresh Kumar

    Microsoft Community – Moderator
     
    Naresh_K, Nov 29, 2020
    #2
  3. Geschi Win User
    Keyboard/touchpad stop working randomly


    This has happened a lot since my upgrade to Windows 10, and it's really starting to get on my nerves. Seemingly randomly, my keyboard will stop responding to what I type, and my touchpad completely stops as well (no, I did not accidentally click to disable it). These problems will never resolve themselves on their own, but as soon as I reset the computer everything works again - to me, that sounded like a driver crash, but nope! I checked the driver menu and it told me everything was running just fine. What's even more strange is that I have the backlight keyboard enabled so that when I type, it lights up. And strangely, the keys still light up when I press them, so I know it's registering my typing SOME how.

    You would also think that this would be a software problem since it fixes immediately upon reset, but I've noticed that this issue seems to crop up a lot right after I have moved my computer... I'm lost and I've scoured the internet for clues, but no one else seems to have this problem. Please help!

    In order to possibly do testing on what is causing this (via suggestions hopefully, I've tried everything I can think of) I am purposely not resetting my computer (thankfully this is a touch screen, but this on-screen keyboard typing is obnoxious). Currently, both keyboard and touchpad don't work, but a usb mouse I use does (the computer is also set so that using the usb mouse does not disable the touchpad).
     
    Geschi, Nov 29, 2020
    #3
  4. Ruz San Win User

    Touchpad and keyboard backlight problem after system reset

    Toshiba Satellite E45DW-C Backlight Keyboard

    Hi,

    This may have something to do with the driver for the device. We'd like to know some things so we can guide you better in resolving the issue. Please answer the following questions:

    • Was the backlight previously working?
    • Did the feature stop functioning after applying changes on the computer?
    • Have you tried connecting the device to another computer?

    We can gather more information about the cause of the problem by running some troubleshooters available in Control Panel. To do so, follow these steps:

    • Click on Start.
    • Type Troubleshooting then press Enter.
    • On the left panel, click on View all.
    • Choose Keyboard and allow the troubleshooter to run.
    • Run the Hardware and Devices troubleshooter as well.

    The suggested troubleshooters will automatically correct the issues they find on your computer.

    It will also be helpful if you can connect the keyboard to another computer to determine if the problem is specific to the device where the keyboard is currently connected. Connecting the keyboard to another computer will let us know if the backlight is
    defective.

    Let us know if you have questions.

    Come back if you need more help.
     
    Ruz San, Nov 29, 2020
    #4
Thema:

Touchpad and keyboard backlight problem after system reset

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