Windows 10: Windows Hello Pin issue

Discus and support Windows Hello Pin issue in Windows Hello & Lockscreen to solve the problem; Recently i resetted my laptop which has windows 10 home in it. The issue that i am facing is that "windows hello pin :- this option is currently... Discussion in 'Windows Hello & Lockscreen' started by VivekChoudhary4, Nov 29, 2020.

  1. Windows Hello Pin issue


    Recently i resetted my laptop which has windows 10 home in it. The issue that i am facing is that "windows hello pin :- this option is currently unavailable tap here to fix it". And whenever i try to fix the option it says me to add a work and school account". I mean why i need to enter work and school account why can't i access windows Hello Pin with my personal Microsoft account and can change the pin???. Please help me someone out here. I tried talking to Microsoft customer support chat team but they didn't give me any solutions which helped me!!!.

    :)
     
    VivekChoudhary4, Nov 29, 2020
    #1
  2. Anne Ros Win User

    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, Nov 29, 2020
    #2
  3. windows hello and pin

    Hi,

    This error code is usually caused by corrupted Windows system files. For better assistance, we would like to ask the following:

    • What happens when you're trying to set up Windows Hello or a pin on your computer?
    • Is there an error message displayed when setting up Windows Hello or a pin?
    • What troubleshooting steps have you done so far?
    • How did you reinstall Windows?

    Looking forward to your reply so we can provide the best resolution for you.
     
    Gerard Qui, Nov 29, 2020
    #3
  4. Windows Hello Pin issue

    Issues with Windows Hello PIN

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are facing issues with Windows Hello PIN on your PC, and I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps.



    You can follow the below steps to delete NGC folder and see if you are able to setup PIN.



    1. Press Windows + E to open
      File Explorer
      .
    2. On the left hand pane click on This PC.
    3. Now navigate to the location C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft.
    4. Right click on the NGC folder and click on
      Delete.
    5. Click on Yes.


    In case you are receiving permission error then try running the command and see if you are able to delete it.



    1. Press Windows +
      S
      key together to open Search.
    2. Now type CMD and select Run as administrator.
    3. Accept the UAC prompts.
    4. Type in the following commands one by one and hit
      Enter
      :

      icacls C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoftNgc /T /Q /C /RESET
    5. Close the CMD window
    6. Try to delete the NGC folder.


    Let us know how it goes.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Nov 29, 2020
    #4
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Windows Hello Pin issue

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