Windows 10: Microsoft's liability in the event of its product and software not working

I just bought a full spec Surface Pro X costing over £2k. It doesn't work; it doesn't work as advertised. Its software, i.e. Windows 10 is faulty. If it was a car, a TV or an alarm clock I'd take it back to the shop for repair or replacement under my statutory rights and the Sale Of Goods act. For my PC, I seem to be faced with fixing it myself, and even though, after spending two days researching the problem, I have found that the solutions proposed don't work, and Microsoft do not provide the necessary tools to perform those fixes.

Is the world, and me, missing the obvious here? Microsoft are surely in breach of the UK Sale Of Goods act, and they should ultimately be responsible for fixing any computer that doesn't work. There must be legal positions here the Microsoft, and probably others, are ducking.

How do I get Microsoft to honour its legal obligations, and how do I prove that if it doesn't work, it's faulty - end?


-- Interestingly, there's no category for this post .... Faulty Product, maybe?

:)

 

AMD External events client module stopped working

Hi Jignesh,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to follow below steps and check.

Step 1: I suggest you to install all the latest pending Windows updates as below and check if it helps.

• Go to “settings” and click on “update and security”.
• Under tab “Windows update”, click on the icon “check for updates”.
• Then once you find the pending updates install it and check.

Step 2: I recommend you to download the Microsoft Safety Scanner from the following link and check if it helps.

Microsoft Safety Scanner Download - Windows security

Note: The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

Disclaimer: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

Method 2: To remove AMD External Events service Module from your computer, please follow the manual instructions below or use an automatic uninstaller product.

• Click the Windows Start Button. In Windows 8, look for Control Panel.
• Click Control Panel.
• Click Uninstall a program.
• Look for AMD External Events in the list of available programs.
• Click Uninstall.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

Microsoft to Hold a Big Windows Event in Late-September

http://www.pcadvisor.co.uk/new-prod...ice-features-threshold-uk-30-september-event/

some more rumors backing the 2015 release....

 

Microsoft Solitaire events crashed

Carlo--

The following worked for me:

Hi ,

Ariel Acu has replied to the question Microsoft Solitaire events crashed that you are following in
Microsoft Community.

Thank you for the information. It turns out that the
twinapi.appcore.dll files are corrupted, that's why you're getting the said error message. We suggest that you uninstall Microsoft Solitaire Collection on your computer, and then perform the following steps:

• Press Windows key + R to open Run.
• Type WSReset.exe and hit
  Enter.
• Open Windows Store and install Microsoft Solitaire Collection.

Once done, kindly check if the game works for you.

We'll keep an eye on your update.

Good luck!