Windows 10: Transferred 7 Times, Over 4 Hours on the Phone and NO HELP

Discus and support Transferred 7 Times, Over 4 Hours on the Phone and NO HELP in Windows 10 Network and Sharing to solve the problem; I have purchased games and can't log in to Microsoft Shop. Keep getting the message that I am not connected to the internet. I am connected and have... Discussion in 'Windows 10 Network and Sharing' started by BertRiedel, Dec 2, 2020.

  1. Transferred 7 Times, Over 4 Hours on the Phone and NO HELP


    I have purchased games and can't log in to Microsoft Shop. Keep getting the message that I am not connected to the internet. I am connected and have gone through 4 different agents' book that they read from. Three of the four Xbox agents say the problem is with Windows. When they transfer me to Windows agents I have to start all over again explaining the issue. As soon as they hear "game" or "MS Shop" they say they have to transfer me back to Xbox agents. And so it goes round and round. I'm pretty sure there is no such thing as a supervisor because when I ask for one they either hand up on me or deflect and say a supervisor is not available.


    This "not connected to the internet" seems to be a recurring issue with Windows 10. Does anyone know how to solve this problem?

    :)
     
    BertRiedel, Dec 2, 2020
    #1
  2. Winuser Win User

    Supported phones for Windows 10 Mobile Insider Preview


    When my phone fails to upgrade I just keep trying. One upgrade took 3 or 4 tries.
     
    Winuser, Dec 2, 2020
    #2
  3. Terry Win User
    Image size huge after transfer from phone to computer

    Images taken on an iphone (iPhone 7, up to date) seem to store with normal file size (several MB). When connecting the phone through USB cable to a windows computer, some of the copied files/images have a giant file size. The lowest value is about 600MB, but some images can "grow" to 2 or even 3 GB.
    When replicating the copy action, the same files are stored as it should (with their sizes like on the phone, being about 3-4 MB).

    Looking back, it seems this has always been the issue since the phone was purchased (about 1 and a half year ago).

    EDiT
    It's a simple file transfer through explorer.
    I've compared a normal images and a corrupted image properties, and nothing out of the ordinary except file size.
    Read only attribute is not checked.
    File size is checked through explorer on the phone (didn't found a way to do so on the phone).

    Any suggestions what could cause this behavior?
    Let me know if I can provide extra information.
     
    Terry, Dec 2, 2020
    #3
  4. meebers Win User

    Transferred 7 Times, Over 4 Hours on the Phone and NO HELP

    Supported phones for Windows 10 Mobile Insider Preview


    Your list confirms my phone is eligible, Lumia 521. The windows Insider App fails after ~ 15 seconds, restores data and gives me error 80073cf9. I trouble shot this and went thru all the steps mentioned on several websites including MS without any luck. Short of a hard reset, this is where I am now. Suggestions appreciated.
     
    meebers, Dec 2, 2020
    #4
Thema:

Transferred 7 Times, Over 4 Hours on the Phone and NO HELP

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